Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Pamela Ferrera

Tempe,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very reliable, hardworking and flexible.

Overview

26
26
years of professional experience
1
1
Certification

Work History

FOH Manager

Zipp's Sports Grill
02.2023 - 12.2023
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Documented daily logs in Shift Note, on daily events.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved guests complaints while maintaining positive customer environment.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Onboarded new employees with training and new hire documentation.
  • Entered Food and Liquor Invoices on a Weekly Basis.
  • Handled cash accurately and prepared deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

FOH Manager

Freedom Of Expression LLC
06.1998 - 12.2022
  • Used cash registers and credit card machines
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving situations
  • Informed servers of newly seated parties for speedy service.
  • Routinely supported other areas by answering telephones and completing financial transactions for other staff members.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of their experience.
  • Checked and restocked server areas and organized and got change for front counter.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Natural leadership and organizational strategies focused on balancing guest and business needs.
  • Assessed lounge according to state and federal cleanliness standards.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Accurately and efficiently completed end-of-day paperwork.

Education

No Degree - Paralegal

Middlesex Community College - Bedford
Bedford, MA
09.1994

Skills

  • Dispute Management & Contract Reviews
  • Table Setting Arrangements
  • Special Requests
  • Natural Leadership
  • Table Bussing
  • VIP Experiences
  • Guest Relations
  • High-Volume experience
  • Customer Service
  • Guest Inquiries
  • Cash Management
  • Impression Management
  • Billing and Payment Processing
  • Bar Terminology
  • Cleaning and Sanitation
  • Greeting and Escorting Guests
  • Interactive Communication Skills
  • Sales Negotiations
  • Beverage Preparation
  • Safe Food Handling
  • Sales and Marketing
  • Health Code Requirements
  • Hospitality Service Expertise
  • POS Systems
  • Title 4 Liquor License
  • City of Scottsdale Manager license
  • Food Handlers

References

Noelle Cooke 1 (425) 344-2302

Crystalnoelle17@gmail.com


Heidi Woodward 1 (480) 326-2778

Woodwardheidi@yahoo.com


Mike Allen (480) 316-9336

michael.allen.d@gmail.com

Certification

  • Food Manager Certification, Premier Food Safety - issued 2/18/23.
  • Title 4 MANAGEMENT Liquor Law Certificate, Arizona Liquor Industry Consultants-8/22/2023-8/22/2026.
  • Arizona Food Handler Certificate, ANAB-7/15/2022-7/15/2025.
  • Title 4 Basic Liquor Law Certificate, Above Training-05/26/2022-05/25/2025.


Timeline

FOH Manager

Zipp's Sports Grill
02.2023 - 12.2023

FOH Manager

Freedom Of Expression LLC
06.1998 - 12.2022

No Degree - Paralegal

Middlesex Community College - Bedford

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Pamela Ferrera