Pamela Ferris
Marion,IL
Summary
Detail-oriented Phlebotomist and Medical Assistant with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
Lab Test Diagnostics
St. Louis , MO
01.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
Medical Assistant
Heartland Regional Medical Center
Marion, IL
09.2021 - 05.2022
- Administered injections, prescribed medications, and monitored vital signs.
- Monitored vital signs such as blood pressure, pulse rate, temperature.
- Obtained and documented patient vital signs.
- Monitored vital signs and cardiac rhythms using EKG monitors.
- Coordinated interdisciplinary teams to provide comprehensive patient care.
- Utilized strong assessment skills to determine necessary patient care.
- Consulted with other healthcare professionals regarding patient care plans.
- Adhered to safety guidelines while providing direct patient care.
- Maintained accurate records of patient care notes and documents.
Call Center Representative
Southern Illinois Healthcare Foundation
Carbondale, IL
10.2020 - 07.2021
- Managed incoming calls to schedule appointments and answer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Answered non-emergency and emergency calls for assistance.
- Provided triage decisions that include referral to an emergency department, urgent care center, primary care provider, or other medical specialist as needed.
- Documented all conversations in electronic medical records system according to established procedures and standards.
Education
Medical Assisting
Sanford-Brown College
Collinsville, IL05-2008
Some College (No Degree) - Pre Nursing
Kaskaskia College
Centralia, ILSkills
- Blood collection
- Venipuncture
- Medical records handling
- Patient confidentiality
- Specimen collection and storage
- Quality control guidelines
- Patient support
- HIPAA
- Medical terminology understanding
- Glucose testing
- Assessing and recording vital signs
- Obtain arterial blood gases
- Phlebotomy expertise
- performing EKG
Certification
- Medical Assistant
- BLS
- Phlebotomy Certificate
Accomplishments
- Kaskaskia College Dean's List 2014
- Sanford-Brown Dean's List 2008
Timeline
Phlebotomist
Lab Test Diagnostics
01.2023 - Current
Medical Assistant
Heartland Regional Medical Center
09.2021 - 05.2022
Call Center Representative
Southern Illinois Healthcare Foundation
10.2020 - 07.2021
- Medical Assistant
- BLS
- Phlebotomy Certificate
Medical Assisting
Sanford-Brown College
Some College (No Degree) - Pre Nursing
Kaskaskia College
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