Hi, I’m
Pamela Flamini
Brooklyn
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
years of professional experience
2
years of post-secondary education
Work History
NON SOLO PIADA restaurant café
Barista-cashier-waitres-line-cook
05.2022 - 06.2026
Job overview
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Placed orders with suppliers for delivery of products required for daily operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
PAZZARIA pizzeriaBrooklyn
Manager
07.2021 - 05.2022
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Colosseo Ristorante & Bar ItalianoBrooklyn
Waitress
07.2019 - 09.2020
Job overview
- Took orders for food and drinks and delivered them to guests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
EUROPA pizzeriaBrooklyn
Waitress
07.2019 - 11.2019
Job overview
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
LE CIRQUE restaurant New York
Chef de Partie
12.2013 - 09.2015
Job overview
- Managed inventory levels by tracking sales, rotating stock and replenishing supplies as needed.
- Monitored food preparation techniques to ensure that high-quality products were served consistently.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
- Plated completed foods paying special attention to overall presentation and necessary garnishes.
- Managed food usage with proper stock rotation to prevent spoilage.
- Prepped foods for dishes, including roasted, sautéed, fried and baked items.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
ODA HOUSE restaurant New York
Line Cook
04.2013 - 07.2013
Job overview
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Communicated effectively with other staff members regarding orders and menu changes.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Buon Gusto RestaurantNew York
Manager
11.2012 - 04.2013
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Via delle zoccolette restaurant New York
Chef de Cuisine
03.2007 - 07.2007
Job overview
- Trained new hires in proper kitchen procedures.
- Created recipes that kept customers coming back for more.
- Maintained a clean and organized kitchen environment.
- Managed staff of cooks, dishwashers, and other kitchen personnel.
- Supervised food production to ensure quality standards were met.
Education
Technical Institute For Tourism.
Degree
09.1996 - 06.1998
Skills
- Coffee preparation
- Point-of-sale operation
- Menu creation
- Inventory management
- Food safety compliance
- Problem solving
- Team collaboration
- Attention to detail
- Food running
Languages
English
Professional
Italian
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Barista-cashier-waitres-line-cook
NON SOLO PIADA restaurant café
05.2022 - 06.2026
Manager
PAZZARIA pizzeria
07.2021 - 05.2022
Waitress
Colosseo Ristorante & Bar Italiano
07.2019 - 09.2020
Waitress
EUROPA pizzeria
07.2019 - 11.2019
Chef de Partie
LE CIRQUE restaurant
12.2013 - 09.2015
Line Cook
ODA HOUSE restaurant
04.2013 - 07.2013
Manager
Buon Gusto Restaurant
11.2012 - 04.2013
Chef de Cuisine
Via delle zoccolette restaurant
03.2007 - 07.2007
Technical Institute For Tourism.
Degree
09.1996 - 06.1998
Similar Profiles
MARIOS DALIETOSMARIOS DALIETOS
Barista , Manager at Solo Grano, Italian RestaurantBarista , Manager at Solo Grano, Italian Restaurant
Emma AndersonEmma Anderson
Hospitality Worker - 'All Rounder' at Barrow Café/RestaurantHospitality Worker - 'All Rounder' at Barrow Café/Restaurant
Amanda ZinnAmanda Zinn
Server at Boom + Batten Restaurant and CaféServer at Boom + Batten Restaurant and Café
IRYNA KHARIENAIRYNA KHARIENA
PROJECT MANAGER, TRANSLATOR at IMMIGRANT SUPPORT GROUPPROJECT MANAGER, TRANSLATOR at IMMIGRANT SUPPORT GROUP
Yamilet PinoYamilet Pino
Security Guard at Excel GaurdSecurity Guard at Excel Gaurd