Pamela Flick

• Facilitated group therapy in a correctional setting including MRT groups for substance use promoting a supportive environment for shared learning and growth.
• Provided psychoeducation on various mental health topics, increasing client understanding of their conditions and available treatments.
• Mentored new staff members, sharing expertise and guidance for successful integration into the team dynamic.
• Advocated for clients'' needs within the mental health system, ensuring access to appropriate resources and services.
• Conducted thorough diagnostic evaluations using standardized assessment tools, facilitating accurate diagnoses for targeted treatment planning.

• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Provided individual therapy sessions to patients suffering from mental health issues.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Maintained and updated patient records, changes in service plans and treatment reports.

• Provided intensive outpatient therapy servies for children, adolescents, and adults.
• Provided crisis intervention services during critical moments, ensuring patient safety and stability.
• Empowered patients by teaching coping strategies and self-management techniques that promoted long-term success in maintaining sobriety.
• Supported colleagues by sharing best practices, offering constructive feedback during case reviews, and providing mentoring when needed.
• Maintained accurate documentation of patient progress, facilitating seamless transitions between levels of care.
• Developed strong rapport with patients through active listening skills, empathetic responses, and genuine interest in their personal stories of struggle and resilience.

• Facilitated collaboration between clients, school personnel, and other service providers to address academic or social challenges impacting mental health.
• Enhanced client progress by utilizing evidence-based therapeutic techniques tailored to individual needs.
• Strengthened relationships between clients and community resources by providing referrals and facilitating connections with support services.
• Contributed to a positive work environment by sharing insights, offering support to colleagues, and actively participating in team meetings.
• Assessed client risk factors and safety concerns through regular evaluations, implementing necessary interventions or adjustments to treatment plans accordingly.
• Increased parental involvement in therapeutic process through consistent communication and provision of resources for at-home support.
• Effectively managed caseload through efficient scheduling of appointments, timely follow-ups with clients, and prioritizing urgent cases as needed.

• Prepared for events by setting up bar, stocking supplies, and arranging tables.
• Responded to guest questions and requests with friendly and knowledgeable service.
• Contributed to successful events by setting up mobile bars in various locations according to event specifications.
• Set up glassware, liquor, and other necessary supplies for special events.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

Worked as a banquet bartender during graduate school.

• Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
• Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
• Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
• Collaborated with estate planning attorneys and accountants to develop custom-tailored solutions that addressed clients'' unique legacy-planning objectives.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Provided excellent customer service, resolving issues promptly and maintaining long-term client relationships.

• Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
• Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
• Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.