Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Pamela Florence

Burlington,NC

Summary

Dynamic business owner with a proven track record at Mayberry Restaurant, excelling in customer relations and operations management. Successfully enhanced customer satisfaction through strategic process improvements and staff development. Skilled in budget development and negotiation, fostering strong relationships that drove repeat business and referrals. Committed to cultivating a positive workplace culture.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Owner

Mayberry Restaurant
05.2006 - 08.2008
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Food Service Worker

Orange County Schools
08.1992 - 01.1999
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Inspected all equipment, kitchen appliances and work areas to verify cleanliness and functional operation.
  • Coordinated special events catering, ensuring smooth operations and satisfied guests.
  • Improved student health by implementing nutritious meal plans and promoting balanced diets.
  • Cultivated a team-oriented work atmosphere, fostering strong communication and collaboration among staff members.
  • Completed daily closing duties by cashing out register drawers and restocking items and supplies.
  • Developed relationships with local suppliers to ensure fresh, high-quality ingredients in meals.
  • Increased awareness of healthy eating habits through educational presentations and workshops for students and staff.

Education

Associate of Science - Paralegal Studies

Guilford Technical Community College
Greensboro, NC
06-2012

Associate of Arts - Culinary

Alamance Community College
Graham, NC
07-2001

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Staff management
  • Staff hiring
  • Negotiation
  • Employee development
  • Cost reduction
  • Budget development

Interests

  • Avid Reader
  • I enjoy helping others and giving back to the community
  • Cooking
  • I participate in low-impact exercises to strengthen core muscles
  • Outdoor Recreation
  • Backpacking and Hiking
  • Gym Workouts
  • Crafting and DIY Projects
  • Kayaking
  • Hiking

Timeline

Owner

Mayberry Restaurant
05.2006 - 08.2008

Food Service Worker

Orange County Schools
08.1992 - 01.1999

Associate of Science - Paralegal Studies

Guilford Technical Community College

Associate of Arts - Culinary

Alamance Community College

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Pamela Florence