Playwriting, gardening
Pamela Formica
100 Locust St, Burlington ,VT
Summary
Professional with strong background in coordinating bookings, ensuring seamless operations and high client satisfaction. Proven ability to collaborate with teams, adapt to changing needs, and deliver consistent results. Skilled in managing schedules, handling client communications, and maintaining organized records. Known for reliability, efficiency, and focus on achieving goals.
Overview
2026
2026
years of professional experience
Work History
Bookings Coordinator
Off Center for the Dramatic Arts
05.2023 - Current
- Volunteer position 5-15 hrs a week flexible schedule
- Balance multiple priorities while maintaining a high level of professionalism and attention to detail in managing booking requests, contracting and client relations.
- Streamlined booking procedures for improved client experience and increased repeat business.
- Utilize strong communication skills when assisting production companies and solo artists.
- Coordinate schedule for board volunteers to assist renters in their productions.
Home Health Caregiver
Voluntary
06.2018 - 02.2023
- Volunteered to care for my parents who both struggled with dementia
- Assisted my parents with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted parents with daily living activities, improving their overall quality of life.
- Cooked and performed housekeeping duties to maintain a clean, safe, and organized living space for my parents.
- Ensured timely transportation to appointments and social engagements, enhancing their ability to maintain an active lifestyle during the earlier stage of their illnesses.
Psychotherapist
Self-employed
01.2004 - 07.2021
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Utilized various techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Developed personalized treatment plans to address each client''s specific needs, leading to improved mental health outcomes.
Counselor
Howard Center for Human Services
06.2000 - 12.2003
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented de-escalation training in crisis situations
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Sales Associate
Kado Clothing
1993 - 1995
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate/Service Deli Clerk
Walsh's Market
1983 - 1985
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Prepared food and cleaned rotisserie oven
Education
Psychology
Antioch University
Keene, NHPsychology
Fordham University
Bronx, NYSkills
- Effective organizational skills
- Policy implementation
- Sales assistance
- Strong communication skills
Interests
Timeline
Bookings Coordinator
Off Center for the Dramatic Arts
05.2023 - Current
Home Health Caregiver
Voluntary
06.2018 - 02.2023
Psychotherapist
Self-employed
01.2004 - 07.2021
Counselor
Howard Center for Human Services
06.2000 - 12.2003
Sales Associate
Kado Clothing
1993 - 1995
Sales Associate/Service Deli Clerk
Walsh's Market
1983 - 1985
Psychology
Antioch University
Psychology
Fordham University
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