Pamela Forte'
Killeen
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
24
24
years of professional experience
Work History
Child Protective Investigation Supervisor II
Department of Family and Protective Services
12.2021 - 07.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Provided subject matter expertise, guidance and consultation to unit staff, internal and external stakeholders to shape effective service delivery.
- Accountable for critical decisions that is crucial to the protection of children.
- Consulted with the area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive child protective investigation cases and prioritized time sensitive reports.
- Partnered with military leadership and the Family Advocacy Program as appropriate when investigating military families.
- Oversaw, directed, and staffed case actions related to safety, risk, and permanency daily.
- Ensured timely contact was made on all cases and continuously assessed child safety throughout the investigation by reviewing case records to ensure documentation reflected all contacts were accurately entered.
- Evaluated unit performance through case readings, review of safety assessments, timely reassessments and review of risk assessments and referrals to community resources once identified by the caseworker, in efforts to mitigate factors placing the child at risk of future harm.
- Reviewed cases submitted for closure in accordance with Department policies and procedures. Conferred with program leadership when an unresolved danger indicator in the family or factors contributing to high risk occur.
- Extensive knowledge of family dynamics to include domestic violence, cycle of violence to include the power and control wheel, crisis intervention, substance abuse, mental health, civil court proceedings and educational systems.
Child Protective Investigator III
Department of Family and Protective Services
06.2021 - 12.2021
- Interviewed children, members of families, alleged perpetrators, medical personnel, school officials and law enforcement to gain valuable information pertaining to allegations of child abuse and or neglect.
- Conducted in-depth assessments to include safety and risk, to determine if children were safe from harm and abuse at home.
- Partnered with military leadership and the Family Advocacy Program as appropriate when investigating military families.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child's safety and wellbeing.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
Qualified Intellectual Disability Professional III
Health and Human Services Commission
10.2020 - 05.2021
- Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
- Facilitated social skills development through group activities designed to foster positive peer interactions and friendships among clients.
- Enhanced individualized support by developing personalized care plans for clients with intellectual disabilities.
- Collaborated closely with healthcare professionals to coordinate medical care for clients with complex health needs or concerns.
- Advocated on behalf of clients within the broader community, promoting awareness of their rights, needs, and abilities to facilitate inclusion efforts.
- Ensured compliance with relevant laws and regulations by maintaining accurate records, adhering to established procedures, and participating in regular audits as needed.
- Evaluated client progress regularly, adjusting support strategies to ensure continued success in achieving personal goals.
- Provided crisis intervention services as needed, effectively managing challenging behaviors while prioritizing the safety of all involved parties.
- Established trust and rapport with clients, providing a safe and supportive environment for growth and development.
- Strengthened family relationships by providing guidance, resources, and support to caregivers of individuals with intellectual disabilities.
- Responsible for overall responsiveness and effectiveness of an individual's active treatment program at an SSLC through oversight of the Individual Support Plan (ISP) process which is centered on the individual's preferences, strengths, and needs.
- Complied with federal and state standards governing Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID), the requirements of the Settlement Agreement with the Department of Justice, and the SSLC's policies and procedures.
Child Protective Investigator III
Department of Family and Protective Services
11.2018 - 10.2020
- Interviewed children, members of families, alleged perpetrators, medical personnel, school officials and law enforcement to gain valuable information pertaining to allegations of child abuse and or neglect.
- Conducted in-depth assessments to include safety and risk, to determine if children were safe from harm and abuse at home.
- Partnered with military leadership and the Family Advocacy Program as appropriate when investigating military families.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child's safety and wellbeing.
Senior Compliance Manager
Scott & White Health Plan
05.2015 - 09.2018
- Analyzed data trends to identify potential areas of non-compliance or emerging risks, taking proactive measures to address them.
- Mitigated risk exposure by conducting thorough audits and identifying areas for improvement.
- Enhanced regulatory reporting accuracy with the implementation of automated systems.
- Improved overall compliance by streamlining processes and implementing new policies.
- Maintained strong relationships with regulators, facilitating open communication and transparency.
- Partnered closely with legal counsel on matters related to investigations or enforcement actions, ensuring appropriate resolutions were achieved promptly without compromising business operations or reputation within the industry space.
- Reduced company liability, ensuring adherence to industry regulations and best practices.
- Successfully navigated complex regulatory environments during mergers and acquisitions, minimizing disruptions and risk exposure.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
Site Coordinator
Communities in Schools
01.2014 - 05.2015
- Responsible for contributing to the overall planning and coordination of Communities in Schools programs through the implementation of the evidence-based CIS model of integrated student supports.
- Developed Plan of Care models to address needs and strategize desired outcomes, as well as proposed interventions.
- Provided case management to eligible students within local elementary schools and alternative school programs within targeted populations.
- Participated in Child Study Teams within assigned schools in efforts to receive staff referrals.
- Effectively worked within an interdisciplinary team engaging students, teachers and parents in drafting desired goals they want to achieve during their participation in the program.
- Delivered in-home services needed to achieve the goals of the family.
- Oversight of flexible funds to meet the needs of the family in times of crisis when deficiencies are identified.
- Engaged with community partners and volunteers to coordinate resources necessary to address the academic, social and emotional needs of students who are at risk of dropping out of school and who have identified vulnerabilities.
- Drafted annual work plans with school principals and counsel prior to implementation in the fall.
Case Manager
Central Counties MHMR
12.2011 - 12.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Workforce Manager
Sprint
04.2001 - 12.2011
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
- Increased employee engagement through the development of recognition initiatives celebrating achievements and milestones.
- Maintained compliance with industry regulations by implementing policies and procedures that adhered to legal requirements.
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Conducted regular performance evaluations, providing constructive feedback and career guidance to employees.
- Improved workforce efficiency by implementing data-driven scheduling and workload balancing.
- Analyzed complex datasets to uncover actionable insights that informed strategic planning decisions for workforce management initiatives.
- Discovered and resolved complex employee issues that affected management and business decisions.
Education
Master of Science - Social Work
Our Lady of The Lake University
San Antonio, TX05-2015
Bachelor of Science - Social Work
Texas A&M University Central Texas
Killeen, TX05-2013
Associate of Science - Social Work
Central Texas College
Killeen, TX12-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex problem-solving
- Analytical thinking
- Process monitoring and improvement
- Public speaking
- Conflict resolution
- Microsoft Office experience
Timeline
Child Protective Investigation Supervisor II
Department of Family and Protective Services
12.2021 - 07.2025
Child Protective Investigator III
Department of Family and Protective Services
06.2021 - 12.2021
Qualified Intellectual Disability Professional III
Health and Human Services Commission
10.2020 - 05.2021
Child Protective Investigator III
Department of Family and Protective Services
11.2018 - 10.2020
Senior Compliance Manager
Scott & White Health Plan
05.2015 - 09.2018
Site Coordinator
Communities in Schools
01.2014 - 05.2015
Case Manager
Central Counties MHMR
12.2011 - 12.2013
Workforce Manager
Sprint
04.2001 - 12.2011
Master of Science - Social Work
Our Lady of The Lake University
Bachelor of Science - Social Work
Texas A&M University Central Texas
Associate of Science - Social Work
Central Texas College
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