Pamela Fowler

Courier

Fedex Express

Punta Gorda, FL

10.1999 - 08.2024

Inspected shipments for damages or discrepancies; recorded any issues found.
Communicated with customers to coordinate delivery times.
Loaded and unloaded cargo from trucks, vans, and containers.
Ensured all packages were properly labeled and sealed.
Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
Followed safety protocols when loading, unloading, driving, and delivering items.
Assisted in the sorting and organizing of packages for efficient delivery routes.
Delivered items to residential addresses within specified time frames.
Provided excellent customer service by answering questions about delivery status.
Assessed size, weight, and special handling requirements of each package.
Ensured compliance with federal regulations governing transportation of hazardous materials.
Drove company vehicle to transport goods between locations safely and efficiently.
Verified accuracy of shipping documents such as international paper work such as commercial invoices and airway bill and dangerous goods paper work.
Adhered to traffic laws while operating company vehicle according to DOT regulations.
Reported any accidents or incidents involving self or others immediately following incident.
Developed delivery route understanding to avoid high traffic and construction areas.
Coordinated parcel delivery using strong time management skills.
Sorted shipments and scheduled routes to meet company standards and time requirements.
Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Quickly responded to customer inquiries to improve business relationships.
Scanned inbound and outbound packages to sort for destination.
Used GPS navigation to plan routes and rerouted for unexpected delays.
Maintained adherence to stringent delivery deadlines.
Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Answered customer questions on courier features of service, keeping customers informed about company and services.
Communicated customer complaints, requests and feedback to company management.