Pamela Fox
Middletown ,DE
Quality is not an act, it is a habit.
Aristotle
Summary
Experienced Fraud Analyst with over 27 years of experience in banking. Excellent reputation for identifying fraud through complex judgmental reviews that directly affect customer experience.
Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, working well with other's and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Senior Fraud Analyst
Bank Of America
08.2005 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Credit Analyst
MBNA Bank
02.1996 - 08.2005
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Complied with internal controls and government regulations.
- Evaluated customer credit data to determine level of risk involved in money lending.
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Made decisions and recommendations about extending lines of credit.
Education
Bachelor Of Science - Human Resources/ Fashion Merchandising Concentration
05.1990
Skills
- Risk Level Determination
- Active Listening Skills
- Effective Communication
- Account Information Review
- Fraud Investigations
- Customer Satisfaction
- Fraud Prevention and Detection
- Client Rapport-Building
- Operational Efficiency
- Employee Performance
- Special Projects
- Identifying Risks
- Anti Money Laundering (AML)
- Compliance Requirements
Accomplishments
- Achieved several awards by completing fraud investigations with accuracy and efficiency has received recognition each month for exceeding quality goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Fraud Analyst - Bank Of America
08.2005 - Current
Senior Credit Analyst - MBNA Bank
02.1996 - 08.2005
University of Delaware - Bachelor Of Science, Human Resources/ Fashion Merchandising Concentration
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