Pamela Frank
Harrison,ME
Summary
Dynamic leader with a proven track record at The Umbrella Factory Supermarket, excelling in customer service and sales management. Demonstrated ability to enhance team performance and customer satisfaction through effective communication and staff development. Skilled in optimizing operations and resolving conflicts, significantly improving workplace efficiency and safety.
Overview
15
15
years of professional experience
Work History
Manager
The Umbrella Factory Supermarket
11.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Verbal and written communication
- Goal setting
- Sales management
Additional Information
Current employer is supplied by Hannaford. Well trained in POS and ordering systems.
Timeline
Manager
The Umbrella Factory Supermarket
11.2009 - Current
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