Pamela Frazier
Independence,KY
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Collection Clerk
Ethos Labs
11.2021 - 05.2022
- Performed Covid testing on site at Campbell County and Kenton County schools
- Verified if test was negative/positive and send results to a lab if positive
- Entered all data entry, using attention to detail to ensure reports were accurate and timely.
Shipping Clerk
Borderless
05.2021 - 10.2021
- Processed and packed jobs
- Printed shipping labels verified orders were packed correctly on 2 lines
- Promoted safety by ensuring 5S standards were being followed
- Kept area clean of debris or trip hazards
- Assisted in other departments as necessary to ensure facility was running smoothly.
Clerk
Baluff
01.2019 - 01.2020
- Audited paperwork, verifying correct information was printed with product
- Printed shipping labels and packed product
- Problem solved items that had incorrect amount.
Dock Administrator
DHL, The Job Store
10.2016 - 01.2018
- Maintained schedule for all dispatch trucks
- Audited in-house and outgoing packages daily
- Documented and filed necessary paperwork for inbound/outbound deliveries
- Communicated through email to transportation personnel and other facilities of DHL
- Authorized deliveries for DHL
- Utilized warehouse machinery to ensure orders/trucks were packed and released in a timely manner
- Monitored entryway by dock, managing all entry and exits so no unsecured person entered facility.
Jewelry Inspector
Jewelcraft
01.2014 - 01.2016
- Operated sound wave machine to clean jewelry
- Examined jewelry for any needed repair or faults
- Reviewed corresponding paperwork for jewelry repairs and orders.
Supervisor
01.2013 - 01.2014
- Assisted in hiring and interviewing process
- Trained all incoming employees
- Estimated and quoted costs of services for clients
- Managed collections on defaulted accounts.
Education
Business Administration
Northern Kentucky Technical School (Gateway Community College)
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Holmes High School
Skills
- Access Control
- Front Desk Experience
- Inventory Management
- Safety Award-DHL 2016
- Attention to Detail
- Excellent Communication
- Leadership
- Inspections
- Shipping Audits
- Training
- Data Entry
- Calm and Friendly Demeanor
- Good Telephone Etiquette
- Active Listening
- Interpersonal Communication
- PPE Compliance
- Training and Development
Timeline
Collection Clerk
Ethos Labs
11.2021 - 05.2022
Shipping Clerk
Borderless
05.2021 - 10.2021
Clerk
Baluff
01.2019 - 01.2020
Dock Administrator
DHL, The Job Store
10.2016 - 01.2018
Jewelry Inspector
Jewelcraft
01.2014 - 01.2016
Supervisor
01.2013 - 01.2014
Business Administration
Northern Kentucky Technical School (Gateway Community College)
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Holmes High School
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