BANNER
Pamela Fritz
Human Resources
Waterford,MI
Summary
HR Coordinator with experience compensation, payroll, data management and customer service. Highly organized individual with excellent communication skills, strong interpersonal skills and the ability to work well with others.
Overview
34
34
years of professional experience
Work History
Personnel Records Coordinator
Oakland University
1 2007 - Current
- Responsible for the administration of new employees, payroll, compensation charts, HRIS reports.
- Maintain highly confidential personnel records in the human resource system.
- Coordinate the administration of leave programs.
- Monitor employee leave status including leave options, initiating correspondence, maintaining records and responding to inquiries.
- Coordinate the longevity programs for various non-academic employee groups.
- Determine longevity eligibility, generate all related correspondence, initiate payment processing and respond to inquiries.
- Respond to employment verifications.
- Maintain leave accrual records, initiate system change, maintain lost time register and calculate unused vacation hours, payment for unused sick hours and prorated longevity payment according to contractual guidelines at the time of the termination.
- Prepare and distribute reports to comply with association contract obligations and administrative needs using human resource system.
- Initiate correspondence and personal contacts to acquaint others with rules and regulations, procedures, guidelines and association contract language
- Initiate and coordinate changes in the human resource system.
- Set priorities and problem-solved workflow issues to maintain rapport with university community, faculty and staff.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Gathered and organized materials to support operations.
- Completed bi-weekly and monthly payroll for 1650 employees.
- Entered data, generated reports, and produced tracking documents.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Office Assistant III
Oakland University
01.2002 - 01.2007
- Responsible for the administration of new hire benefits orientations, benefits payroll, benefit rate changes, counsel employees on benefit needs, oversee day to day processes and give students instructions, handle incoming customers, calls and complaints
- Information source for the entire university community, providing reports and statistics
- Act as liaison with insurance vendors insuring compliance with our policies
- Responsible for planning and organizing annual Benefits Fair
- Expertise in BANNER HR and Finance Modules
- Prepared Leave of Absence without pay notices to employees according to University’s contracts and procedures
- Working knowledge of FMLA regulations and policies
- Experienced in Short-Term and Long-Term disability processes
- Proficient in the Workers’ Compensation process
- Developed retirement consultations according to University’s contracts and guidelines
- Streamlined retiree processes by completing an Access database to query information needed in order to monitor retirees with special circumstances
- Completed an audit of all existing retirees to obtain current and up to date records
- Developed an Access database to monitor Academic and Non-Academic pay schedules and their benefit payment options
- Responsible to update rate sheets and contributions each year for campus community, COBRA participants, Leave of Absence without pay, and Retirees (Academic and Non-Academic)
- Administrator of New Employee Benefit Orientations
- Managed the benefit payroll system
- Participated in team to implement and monitor on-line Open Enrollment process
- Created benefit election forms to improve and expedite Open Enrollment process
- Assisted in Training on the Mirror Point Calendar System
- Knowledgeable on the structure and maintenance of the Training Manuals.
Office Assistant II
Oakland University
01.2000 - 01.2002
- Responsible for handing incoming customers and calls, processing cash receipts, data entry of payroll into BANNER, drafting COBRA, FMLA and leave notices and provide secretarial assistance to manager
- Created an Access database for COBRA participants to complete a mail merge for COBRA notices
- Provided counseling assistance to employees with sensitive issues
- Complete maximum calculations for employees that tax shelter funds towards their retirement
- Filled in for Office Assistant III, Benefits and Compensation Analyst and Manager in time of transition.
Office Assistant II
Gift Accounting Office
01.1999 - 01.2000
- Responsible for administration of Matching Gift Program, balancing monthly reports, and entering constituent gifts into the Raiser’s Edge database
- Streamlined the matching gift processes
- Evaluated the monthly balancing and set-up a procedure that saved up to 48 hours of time by automating process
- Imported data from Raiser’s Edge to Access database to monitor Annual Fund Drive.
Administrative Assistant
Source One Mortgage Corporation
01.1998 - 01.1999
- Responsible for creating spreadsheets, reports, drafting presidential letters, scheduling conference rooms, answering personal and business calls in a professional manner
- Create, edit and proof read presidential letters for Executive Vice President
- Create and update spreadsheets on Excel to monitor daily, weekly, monthly, quarterly and yearly statistics for distribution of Corporate Management
- Keep account of the monthly and yearly budget
- Work closely with management on confidential files for staff.
Property Preservation Specialist
Source One Mortgage Corporation
01.1995 - 01.1998
- Responsible for Coordinating with Contractors and Customers to ensure Government guidelines are met with the preservation of foreclosed homes
- Prioritize functions to ensure that timeframes are met
- Lead training of peers on a network computer system
- Assist management and developed checks and balances to reduce losses.
Claims Processor
Source One Mortgage Corporation
01.1993 - 01.1995
- Responsible for preparing and balancing claims according to FHA, VA and Government guidelines
- Assist management in training according to Manuals
- Prepare billing of accounts to HUD, investors and insurers
- Implemented procedures and created forms for the unit.
Referral Clerk
Source One Mortgage Corporation
01.1990 - 01.1993
- Responsible for input of new accounts into the tracking system
- Designed training manuals for management to assist in training
- Ensure attorney received appropriate documents according to guidelines.
Education
No Degree - Business Administration
Oakland University
Rochester, MI 05.2001 -
Skills
Work Planning and Prioritization
Document Control
Project Coordination
Task Prioritization
Attention to Detail
Goal Setting
Contract Management
Policy Implementation
Payroll Administration
New Hire Orientation
Software
People Admin
Microsoft Word
Microsoft Excel
Power Point
Microsoft Access
Outlook
Google Calendar, Drive, Docs, etc
Additional Information
Volunteer and Lead VIP Entrance for Commencement Ceremonies
Volunteer and supervised ACT and SAT exams
Volunteer for Desert Angels
Volunteer at Bridgewood Church
Volunteer at Senior Center
Timeline
Office Assistant III
Oakland University
01.2002 - 01.2007
No Degree - Business Administration
Oakland University
05.2001 -
Office Assistant II
Oakland University
01.2000 - 01.2002
Office Assistant II
Gift Accounting Office
01.1999 - 01.2000
Administrative Assistant
Source One Mortgage Corporation
01.1998 - 01.1999
Property Preservation Specialist
Source One Mortgage Corporation
01.1995 - 01.1998
Claims Processor
Source One Mortgage Corporation
01.1993 - 01.1995
Referral Clerk
Source One Mortgage Corporation
01.1990 - 01.1993
Personnel Records Coordinator
Oakland University
1 2007 - Current