Pamela Furlow-Fuller
Chicago,USA
Summary
Dynamic mental health professional with extensive case management experience at Riveredge Psychiatric Hospital. Proven expertise in crisis intervention and collaborative communication, successfully enhancing patient safety and wellness. Recognized for developing impactful training programs and achieving compliance with regulatory standards, fostering a supportive environment for both patients and staff. In summation, I have 6 years of experience in management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registry Mental Health Associate (MHA)
Riveredge Psychiatric Hospital
Forest Park, Illinois
03.2022 - Current
- The primary role is to assist registered nurses RNs with patients'/pt.’s vitals, and body check-in: monitor patients around the clock (ATC) contingent upon the patient’s needs.
- Facilitate groups such as coping skills, educate, and redirect patients to focus on their treatment plan and mental health wellness.
- Safeguard patients. and communicate with the clinical team to report or report on the acuity of the milieu as well as document patient behavior: discuss interventions, receptiveness, and plan of care.
Independent Beauty Consultant
Mary Kay
, USA
03.2019 - Current
- Entrepreneur sales—team building and recruitment skills—communication(s).
Call Center Supervisor
The Salvation Army
Mobile
09.2022 - 12.2022
- Manage and route non-emergency 311 requests for assistance and determine the nature/urgency of calls.
- Initiate personnel action and maintain close contact with field teams to monitor response and needed support requirements.
- Assist in the hiring, onboarding, and training of other dispatchers during the onboarding process.
- Coach call center staff through challenging client issues.
- In addition, communicate with program manager(s) and team(s).
- As needed become an outreach team and organize HMIS files for compliance.
- Lastly, implemented an employee recognition program which was essential.
Volunteer Services Manager
VITAS Healthcare
Chicago, Illinois
08.2015 - 07.2019
- Managed 27 administrative and patient care volunteers.
- Developed a program that honors veteran patients, staff, and volunteers.
- Hospice care was provided in the patient’s home, Mercy Hospital Medical Center (MHMC) the in-patient unit, and assisted living facilities.
- Preceptor to 6 pharmacy students annually from Chicago State University that required field education recruitment, orientation to end-of-life care, didactic learning, and additional ongoing marketing for contractual community affiliations.
Case Manager—Management Support
Christian Community Health Center CCHC
Chicago, Illinois
05.2014 - 07.2015
- Managed qualitative, direct case management for patients/residents who resided at a 52-bed homeless shelter.
- Twenty of those cases consisted of women, children, domestic violence survivors, and reports—executed a filing system consistent with the grant scope of services and the City of Chicago's regulations.
- Participated in pre-and post-City of Chicago audits with extraordinary outcomes.
Case Manager
A Safe Haven Foundation ASH
Chicago, Illinois
05.2009 - 04.2012
- Executed qualitative case management and job placement for ex-offenders(s) prisoner re-entry 5m dollar grant program and received best practice kudos in writing for file management from the Department of Labor (DOL).
- Provided prisoners at Sheridan Correctional Center, Cook County Department of Corrections (CCDOC), and State-Ville prison with housing and employment opportunities.
- Participated in public speaking at State-Ville prison and Washington District of Colombia (DC) ex-offender’s summit.
Education
D.Min - Pastoring Counseling to be announced (TBA)
Liberty University
Lynchburg, Virginia06-2027
MA - Pastoral Studies
Loyola University Chicago
Chicago, Illinois05-2016
BS - Criminal Justice Crime Scene Investigation CSI
Kaplan University
Chicago, Illinois08-2012
Skills
- Collaborative communication
- Management
- Crisis intervention
- Conflict resolution
- Training and development
- Ethical practice
- De-escalation techniques
- Patient safety management
- Data confidentiality
- Patient assessment
- Behavior management
- Regulatory compliance
- Effective communication
- Professionalism
- Analytical thinking
- Written communication
- Personnel interviewing
- Leadership development
- Task prioritization
- Corporate governance
- Team leadership
Certification
- American Heart Association Basic Life Support (BLS), 03/14/24, 03/01/26
- Non-violent Crisis Prevention Intervention (CPI), 03/27/25, 03/27/26
- Mental Health 1st Aid, 2014
- 40 hours of Domestic Violence (DV), 2014
- Association of Clinical Pastoral Education (ACPE), 400 hours of clinical pastoral education, 2013
Volunteer Experience
AmeriCorps, 1700, Case Manager/intern
Awards
Facilitated a program Needs Assessment presentation at VITAS Healthcare., 2017, Awarded one of VITAS Best employee(s) received a letter of recognition, a certificate from the CEO, and a monetary gift.
License
Illinois Department of Financial and Professional Regulations (IDFPR), 20 hours of Basic Training Course Permanent Employee Registration Card (PERC), 07/30/24, 05/31/27
Timeline
Call Center Supervisor
The Salvation Army
09.2022 - 12.2022
Registry Mental Health Associate (MHA)
Riveredge Psychiatric Hospital
03.2022 - Current
Independent Beauty Consultant
Mary Kay
03.2019 - Current
Volunteer Services Manager
VITAS Healthcare
08.2015 - 07.2019
Case Manager—Management Support
Christian Community Health Center CCHC
05.2014 - 07.2015
Case Manager
A Safe Haven Foundation ASH
05.2009 - 04.2012
D.Min - Pastoring Counseling to be announced (TBA)
Liberty University
MA - Pastoral Studies
Loyola University Chicago
BS - Criminal Justice Crime Scene Investigation CSI
Kaplan University
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