Pamela Galvez

* Achieve insurance pre-authorizations to enable timely patient procedures.

* Streamline internal communications between departments through effective use of email, phone calls and Webex meetings to discuss policy updates and patient concerns.

* Promote positive client relationships through empathetic communication and meticulous attention to detail during the verification process.

* Comply with HIPAA guidelines and regulations for confidential patient data.

* Update patient records with accurate, current insurance policy information and personal data using EHR.

* Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.

• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Obtained patient authorizations and verified eligibility.
• Data entry, spreadsheets, reports, EHR.
• Assisted with billing to ensure prompt reimbursements.
• Remained diligent with deadlines.

* Managed office inventory

* Maintained computer and physical filing systems

* Order entry, payment collections, deposits

* Recordkeeping, customer service

* Prepare budgets for corporate

* Order and deliver products to customers