Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Pamela Gauna-Peoples

Higher Ed Operations | Project & Data Management
San Antonio,TX

Summary

With 15+ years of experience in higher education, I have a strong grasp of financial operations, compliance, and student services across different departments. My skills lie in supporting leadership, analyzing data, and utilizing systems like Banner and Microsoft Office to improve processes and maintain accuracy. Committed to delivering exceptional service, fostering collaboration, and excelling under pressure. Dedicated to supporting institutional success.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

COLLEGE COORDINATOR OF HIGH SCHOOL PROGRAMS

Northeast Lakeview College
San Antonio, TX
01.2018 - Current
  • Manage accounts for 4+ education partners and 1000+ students, conducting in-depth data analysis to track applications, monitor requirements, assist with student registration, and drive process improvements.
  • Lead cross-functional communication between departments and external stakeholders to ensure compliance with dual credit policies, while aligning with broader institutional and academic regulations.
  • Develop and present data-driven insights on admissions, enrollment, academic advising, and educational pathways to enhance decision-making and student success.
  • Co-lead strategic planning and goal setting to drive institutional success, enhance collaboration, and optimize workflows for improved outcomes with partners, students, and the institution.
  • Create data visualizations, process flowcharts, and marketing materials to streamline communication, enhance training programs, and support recruitment initiatives.
  • Leverage Student Banner, Argos, Jaggaer, and Banner Document Management to streamline processes, optimize data tracking, and enhance documentation accuracy for enrollment, financial operations, and compliance reporting.

ACCOUNTS RECEIVABLE CLERK

Alamo Colleges District
San Antonio, TX
01.2014 - 01.2018
  • Managed 300+ dual credit program contracts using Banner, Jaggaer, BDM, and Argos, ensuring seamless data tracking, policy adherence, and operational efficiency.
  • Co-developed cross-functional procedures and created a streamlined workflow, facilitating skill and knowledge sharing through training sessions to align processes across departments and improve consistency.
  • Partnered with cross-functional teams to resolve billing discrepancies, collaborating with student services, finance, and administration to ensure compliance with district guidelines and recommend corrective actions for improved accuracy and efficiency.
  • Oversaw payment processing, account reconciliation, and collections, maintaining financial integrity and optimizing cash flow.
  • Created data-driven reports and visualizations, providing insights and financial summaries to support special projects, improve billing processes, and drive informed decision-making.
  • Maintained timely and continuous communication regarding invoices and payment reconciliation, establishing strong rapport with clients to foster effective partnerships, contributing to a 90% payment receipt rate from customers.

ACCOUNTS RECEIVABLE CLERK

Omni San Antonio Hotel
San Antonio, TX
01.2013 - 01.2014
  • Managed invoice processing, payments, and refunds, ensuring accurate financial records and maintaining operational efficiency in line with financial policies.
  • Led collections process management, maintaining aging reports, issuing notices, making collection calls, and handling bad debt write-offs to improve cash flow and financial accuracy.
  • Partnered with cross-functional teams to reconcile accounts, ensuring alignment with financial reporting and auditing requirements.
  • Led customer credit establishment efforts, managing the application process, conducting reference checks, setting credit limits, and communicating billing updates to strengthen financial partnerships and minimize risk.
  • Managed accurate financial records and documentation, regularly updating systems to ensure data integrity and support compliance with internal and external auditing standards.
  • Maintained timely and continuous communication regarding invoices and payment reconciliation, establishing strong rapport with clients to foster effective partnerships, contributing to a 90% payment receipt rate from customers.

Education

Master of Science - Business Analytics

East Texas A&M University
Dallas, Texas
01.2025 - Current

Bachelor of Arts - Business Administration

East Texas A&M
Dallas, Texas
01.2019 - 12.2024

Skills

  • Experienced in data analysis and reporting

  • Experienced in process improvement

  • Skilled in project management

  • Skilled in cross-functional collaboration

  • Familiar with system integration

  • Familiar with testing

  • Familiar with technical documentation

  • Strong knowledge in Banner SIS, Argos, BDM

  • Strong knowledge of financial operations

  • Strong knowledge of student lifecycle management

Certification

Professional Google Project Management, 08/23, In Progress, Coursera - Alamo Colleges District

Timeline

Master of Science - Business Analytics

East Texas A&M University
01.2025 - Current

Bachelor of Arts - Business Administration

East Texas A&M
01.2019 - 12.2024

COLLEGE COORDINATOR OF HIGH SCHOOL PROGRAMS

Northeast Lakeview College
01.2018 - Current

ACCOUNTS RECEIVABLE CLERK

Alamo Colleges District
01.2014 - 01.2018

ACCOUNTS RECEIVABLE CLERK

Omni San Antonio Hotel
01.2013 - 01.2014

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Pamela Gauna-PeoplesHigher Ed Operations | Project & Data Management