Pamela Gaw
Lynnwood,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Dental Insurance Coordinator
Lovett Dental
Beaumont , TX
Inspector Supervisor
Gaw Enterprise
Alvin , Texas
2008.06 - 2020.11
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Inspected exterior (all types: brick, vinyl and hardy board) and exterior of homes, garages, ( tape, float and painting) decks and patio, flooring (all types),
- Purchased and delivered materials to job sites.
- Drove F-250 crew cab truck pulling 18 foot cargo inclosed trailer to job sites hauling materials.
- Walked through home with customers explaining each project that was completed or was to be completed, giving ideas re: project while listening to the customers wants and needs on project.
- Conducted morning update meeting with employees and sub contractors on their projects.
- Directed staff and managed annual capital budget.
- Tracked and prepared quarterly reports of sales goals to management.
Dental Treatment Coordinator
Advanced Family Dental Care
Beaumont , TX
2003.08 - 2008.05
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with patients and insurance carriers.
- Completed patient referrals to other dental and medical specialists.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Helping in exceeding patient expectations in order to achieve the perfect patient experience.
- Managed office bookkeeping with insurance billing and patient payments.
- Explain EOB ( explanation of benefits) to patients.
- Coordinated fees and insurance benefits for patients visiting preventive care, basic and major services.
- Understanding patients deductibles and copays.
- Entered EOB payments in data base.
Dental Insurance Coordinator
Lovett Dental
Beaumont , TX
1995.01 - 2008.03
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Verified insurance benefits, deductibles, copays and frequencies of treatment.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Business Administration And Management
Lamar State College - Port Arthur
Port Arthur, TX04.1994
Dental Assisting
LSU
New Orleans, LA11.1991
High School Diploma -
Parkview Christian Academy
Sulphur, LA05.1991
Skills
- Check Inspection and Validation
- Discrepancy Resolution
- Premium Collection
- Document Microfilming
- Accounts Payable and Accounts Receivable
- Explaining Patient Benefits
- Itemized Statement Preparation
- Clerical Support
- Billing Data Verification
- Dental Consultations
- Dental Procedures
- Account Posting
- Coverage Determination
- Fee and Charge Computation
- Adding, Calculating and Billing Machines
- Insurance Claim Forms Review
- Customer Contact
- Information Updates
- Financial Transactions
- Credit and Cash Transactions
- Statement Distribution
- Mail Processing
- Negotiating Payments
- Productivity Standards
- Customer Inquiries
- Customer Satisfaction
- Insurance Coordination
- Quality Assurance
- Cancellation Notifications
- Inputting Claims
- Recordkeeping Organization
- Charges and Rates Documentation
- Claims Investigation and Research
- Filing Systems
- Work Coordination
- Hour Tracking
- Billing Software
- Bank Statement Reconciliation
- Team Management
- Quality Control Standards
- Treatment Plans
- Data Entry Software
- Policy and Procedure Explanations
- Incoming Mail Distribution
- Operating Costs and Revenues
Timeline
Inspector Supervisor
Gaw Enterprise
2008.06 - 2020.11
Dental Treatment Coordinator
Advanced Family Dental Care
2003.08 - 2008.05
Dental Insurance Coordinator
Lovett Dental
1995.01 - 2008.03
Dental Insurance Coordinator
Lovett Dental
Business Administration And Management
Lamar State College - Port Arthur
Dental Assisting
LSU
High School Diploma -
Parkview Christian Academy
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