Pamela George

• Prepared surgical instruments and sterile supplies for various procedures.
• Assisted surgeons during operations, ensuring adherence to safety protocols.
• Maintained and organized surgical equipment, enhancing workflow efficiency.
• Implemented best practices for infection control in the operating room environment minimizing infection risks by adhering to aseptic technique
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
• Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
• Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
• Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
• Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
• Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
• Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
• Maintained up-to-date knowledge of surgical technology and techniques, ensuring best practices were applied in all procedures.
• Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
• Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
• Maintained records to document patient medical history and surgical procedure notes.
• Scheduled patient procedures using Epic
• Answered phone calls
• Prepared daily procedure schedule and informed patients of their arrival times
• Register patients for CPG clinic and CPG OB/GYN office

• Managed patient scheduling and ensured timely appointments for efficient clinic operations.
• Collaborated with healthcare providers to streamline patient intake processes and enhance workflow efficiency.
• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness..
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

Collaborated with medical staff to prepare examination rooms and ensure readiness for patient consultations.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations..
• Updated patient information and insurance details for accurate electronic medical records.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Improved office communication by promptly relaying messages between patients and healthcare providers.
• Registered and verified patient records before triage with most up-to-date information.