Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Pamela Gibbs

Williamstown,West Virginia

Summary

Dynamic professional with a proven track record at Highmark Blue Cross Blue Shield, excelling in customer satisfaction and team productivity enhancement. Skilled in report creation and demonstrating a high-energy attitude, I have significantly contributed to improving client relationships and operational efficiencies. Recognized for exceptional service delivery and adept at fostering positive experiences.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Diligent Customer service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Successful Customer service Advocate with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

Highmark Blue Cross Blue Shield
12.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.

Activities Assistant

Eagle Point Nursing Facility
07.2014 - 11.2016
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Documented preferences and helped develop relevant activities.
  • Scheduled movies, entertainment, and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Engaged residents through events, small groups, and personal attention.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Transported and escorted program participants to and from activities and on field trips.

Education

High School Diploma -

Parkersburg South High School
Parkersburg, WV
05-1994

Skills

  • Report creation
  • Credit card processing
  • International sales support
  • Promotional support
  • Professional telephone demeanor
  • Member support
  • Multi-line phone talent
  • Sales expertise
  • Payment handling
  • Email management
  • Typing proficiency
  • Call center experience
  • Live chat support
  • High-energy attitude
  • Office equipment proficiency

Software

Epic, Outlook, Microsoft office and Microsoft Edge , Avaya , and Zoom

Timeline

Customer Service Advocate

Highmark Blue Cross Blue Shield
12.2016 - Current

Activities Assistant

Eagle Point Nursing Facility
07.2014 - 11.2016

High School Diploma -

Parkersburg South High School
Pamela Gibbs