Pamela Gilbert
Lakeland
Summary
Dynamic Administrative Support Specialist with a proven track record at LesCare Kitchens, Inc., excelling in calendar management and event planning. Adept at enhancing office organization and delivering exceptional customer service, I streamline operations and foster collaboration, ensuring efficient workflows and successful project completion. Proficient in Microsoft Excel and data entry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
City Of Waterbury
Waterbury
10.2010 - 03.2012
- Managed correspondence and communication for various city departments.
- Organized and maintained departmental records and filing systems efficiently.
- Supported the onboarding process by preparing materials for new hires.
- Collaborated with team members to streamline office procedures effectively.
- Delivered exceptional customer service through direct communication with clients and team members.
- Maintained an inventory of office supplies.
- Input data into various software programs such as Excel spreadsheets or databases.
- Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
- Assisted with the preparation of reports and presentations for internal use and clients.
Executive Administrative Assistant
LesCare Kitchens, Inc.
WATERBURY
01.1996 - 01.2001
- Managed calendar and scheduling for executives to optimize time and resources.
- Coordinated travel arrangements for staff, ensuring compliance with company policies.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Prepared meeting agendas and minutes, maintaining clear records for future reference.
- Organized company events, handling logistics and vendor communications effectively.
- Developed office procedures to streamline operations and improve workflow efficiency.
- Implemented filing systems to maintain organized documentation for easy retrieval.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated meeting and work schedules for staff teams and executives.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Coordinated communications between departments to ensure timely completion of projects.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Developed online databases for tracking customer contacts and sales leads.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Set up meeting and event logistics for senior management and updated calendars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Leveraged word processing software to create proposals, letters and memos.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Took detailed notes in meetings and disseminated information afterward.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Education
High School Diploma -
J.F.Kennedy High School`
Waterbury06-1983
Skills
- Microsoft Excel
- Data entry
- Document management
- Calendar management
- Travel coordination
- Office organization
- Customer service
- Event planning
Certification
- Hairdressing & Cosmetology License
- Certified Nursing Aide
Affiliations
- Photography
- Gardening
- Supportive Peer
References
References available upon request.
Timeline
Administrative Support Specialist
City Of Waterbury
10.2010 - 03.2012
Executive Administrative Assistant
LesCare Kitchens, Inc.
01.1996 - 01.2001
High School Diploma -
J.F.Kennedy High School`
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