Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Giles

Columbus

Summary

Committed to meeting aggressive business goals and high levels of customer satisfaction.

Overview

14
14
years of professional experience

Work History

Operations Manager

Saks Off Fifth Avenue
10.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Store Manager

Nordstrom Rack
02.2016 - 09.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Customer Service Representative

Teleperformance
03.2014 - 01.2016
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.

Payroll Accountant

Eddie Bauer
01.2011 - 01.2014
  • Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
  • Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
  • Collaborated with HR department to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
  • Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.

Education

Associate of Science - Human Resources

Fortis College
Centerville, OH
05-2012

Associate of Science - Human Resources

Fortis College
Columbus
05-2010

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Microsoft Excel
  • Computer Proficient, Operating Systems: Microsoft Windows NT/XP and Macintosh OS
  • Financial Services Expertise
  • Payment processing
  • Banking software proficiency
  • Call center experience

Timeline

Operations Manager

Saks Off Fifth Avenue
10.2018 - Current

Store Manager

Nordstrom Rack
02.2016 - 09.2018

Customer Service Representative

Teleperformance
03.2014 - 01.2016

Payroll Accountant

Eddie Bauer
01.2011 - 01.2014

Associate of Science - Human Resources

Fortis College

Associate of Science - Human Resources

Fortis College

Similar Profiles

CREATE PROFILE
Pamela Giles