Pamela Golden-Kilgore
Phenix City,AL
Summary
Dynamic Senior Loan Consultant with a proven track record at Lendmark Financial Services, excelling in loan origination and customer service. Recognized for surpassing sales goals and enhancing client satisfaction through expert financial analysis and strong negotiation skills. Committed to continuous learning and fostering collaborative teamwork to drive business development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Loan Consultant
Lendmark Financial Services
02.2015 - Current
- Assisted clients in understanding loan options and application processes.
- Reviewed documents for accuracy and compliance with lending guidelines.
- Collaborated with team members to streamline loan processing workflows.
- Developed knowledge of mortgage products to provide informed client support.
- Maintained organized records of client interactions and documentation submissions.
- Managed customer inquiries through effective communication techniques.
- Overcame loan processing challenges through creative problem-solving techniques, ultimately ensuring client satisfaction and successful funding outcomes.
- Reduced company exposure to risk by reviewing and approving loans within established guidelines and limits.
- Managed a diverse portfolio of clients, ensuring each received exceptional service throughout the entire loan process.
- Contributed to the ongoing growth of the company by consistently achieving or surpassing established sales goals and performance metrics.
- Generated new business opportunities via targeted marketing campaigns and effective networking initiatives.
- Compiled closing packages for drafting and presentation accuracy.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Proactively identified solutions for customers experiencing credit issues.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
911 Emergency Dispatcher
Russell County Sheriffs Department
11.2014 - 02.2015
- Coordinated emergency response efforts with law enforcement, fire services, and medical personnel to ensure timely assistance.
- Monitored multiple communication channels, prioritizing urgent calls while maintaining situational awareness of ongoing incidents.
- Utilized advanced dispatch software to log incidents accurately and track resource allocation in real-time.
- Provided critical information to responders, enhancing on-scene safety and operational effectiveness during emergencies.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered calls from automatic routing system and took basic information from callers.
Customer Service Supervisor
Publix Grocery Store
10.2005 - 10.2014
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored new staff on company policies and best practices.
- Implemented process improvements to enhance team efficiency and performance.
- Managed escalated customer inquiries, providing effective resolutions in a timely manner.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
No Degree - Business And Paralegal
Columbus Technical College
Columbus, GASkills
- Adaptable Decision-making
- Strong negotiation skills
- Superior customer service
- Debt settlement
- Continuous learning mindset
- Reliable time management
- Collaborative teamwork
- Professional networking
- Loan origination
- Goal-oriented planning
- Proficient problem solving
- Expert financial analysis
- Friendly
- Team player
- Customer service-focused
- Cash handling
- Relationship building and management
- Credit analysis
- Financial services
- Loans
- Business development
- Equifax application engine
- Collections proficiency
- Reliable
- Attention to detail
- Multitasking
Certification
- Credit Life License
Timeline
Senior Loan Consultant
Lendmark Financial Services
02.2015 - Current
911 Emergency Dispatcher
Russell County Sheriffs Department
11.2014 - 02.2015
Customer Service Supervisor
Publix Grocery Store
10.2005 - 10.2014
No Degree - Business And Paralegal
Columbus Technical College
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