Pamela Gomez
Chicago,IL
Summary
Diligent hospitality professional with background in loss prevention. Successfully reduced shrinkage through proactive surveillance and strategic interventions. Demonstrated ability in theft deterrence and incident reporting. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer | Hotel Security Operations
Marriott
Chicago, IL
07.2021 - 01.2026
- Executed comprehensive surveillance of CCTV alarms and security systems to safeguard guests, staff, and hotel assets in a bustling hospitality setting.
- Analyzed inventory and property data through regular audits to maintain compliance with established loss prevention measures.
- Analyzed surveillance footage to detect unusual behavior and prevent potential theft occurrences.
- Evaluated detailed theft and fraud reports, presenting findings in a clear format to support management's evaluation process.
- Directed response operations for emergencies, disturbances, and medical situations, focusing on maintaining safety and order.
- Monitored and addressed unauthorized access, escorting individuals off property to maintain a safe atmosphere.
- Analyzed security events and operational challenges, producing detailed reports for review and action.
- Conducted comprehensive training sessions for new security personnel, focusing on effective use of surveillance systems and adherence to safety procedures.
Security Officer
Securitas
Chicago, IL
01.2020 - 07.2021
- Implemented security measures at facility access points to maintain the integrity of personnel and company property.
- Documented findings from investigations into alarm disturbances and suspicious activities for further review.
- Prepared reports documenting daily activities, incidents, and irregularities.
- Patrolled designated areas to safeguard property and restrict unauthorized access effectively.
- Conducted regular surveillance of premises to deter unauthorized access and maintain adherence to safety standards.
- Conducted regular patrols to identify security risks and address potential breaches proactively.
Package Handler
Amazon
Chicago, IL
11.2019 - 01.2020
- Cross-referenced shipments with manifests and inventory records to confirm compliance and accuracy.
- Drafted and verified shipping documentation, encompassing work orders and bills of lading, to support timely and accurate deliveries.
- Utilized warehouse equipment to systematically package and label materials, facilitating organized and accurate shipment processes.
- Utilized material handling equipment to systematically sort and distribute packages, ensuring timely processing within facility.
- Implemented systematic tracking methods for incoming and outgoing shipments to maintain precise inventory records.
General Merchandiser
Target
Chicago, IL
06.2014 - 11.2019
- Engaged with customers to guide purchase decisions and executed precise transaction processing.
- Executed effective merchandising strategies through diligent shelf stocking and organized product displays.
- Monitored inventory levels and restocked merchandise as necessary to support sales operations.
- Monitored and optimized daily store operations while upholding high merchandising standards.
- Monitored and adjusted inventory levels to ensure consistent product availability and prevent stock shortages.
- Analyzed product placement and created planograms to maximize customer engagement and streamline shopping experience.
Education
High School Diploma -
Harold Washington College
Chicago, ILSkills
- Security & Safety Operations
- Emergency Response & Crisis Management
- Incident Reporting & Documentation
- Access Control Monitoring & Alarm Monitoring
- Threat Awareness & De-escalation
- Security Systems CCTV Monitoring
- Windows Systems
- Staff Training Support
- Cash & Register Handling
- Inventory & Quality Assurance
- Staff Training Support
- Food Handling & Retail Merchandising
Accomplishments
- Responded to emergency incidents in a high-traffic hotel environment while maintaining guest and staff safety.
- Assisted with training multiple new security employees on safety procedures, incident documentation, and surveillance systems.
- Maintained continuous monitoring of CCTV and access control systems protecting hotel property and guests.
- Demonstrated strong crisis awareness and ability to remain calm and effective during high-pressure situations.
Certification
- First Aid & CPR
- AED Certified
Languages
English – Fluent
Spanish – Fluent
Timeline
Loss Prevention Officer | Hotel Security Operations
Marriott
07.2021 - 01.2026
Security Officer
Securitas
01.2020 - 07.2021
Package Handler
Amazon
11.2019 - 01.2020
General Merchandiser
Target
06.2014 - 11.2019
High School Diploma -
Harold Washington College