Pamela Gonzalez
Lawrence,MA
Summary
Authorized to work in the US for any employer Highly-motivated Associate Probation officer with 3 years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Probation Officer
Lawrence District Court
07.2022 - Current
- Meets with and interviews probationers to evaluate progress
- Recommends rehabilitation, treatment and remedial actions to court
- Provides counseling and facilitates support groups
- Prepares case files and maintains records on probationers
- Implements and tracks compliance with court-ordered services, terms and programs, including substance abuse treatment
- Administers drug and alcohol testing
- Initiates and attends court actions and makes recommendations for probation violations
- Assesses risk of offenders and coordinates services for post-release reintegration into society
- Documents and reports all probation violations and assists in writing violation warrants
- Presents reports and makes sentencing recommendations to court
- Complies with legal and departmental requirements and guidelines
- Contributes to departmental efforts by accomplishing related tasks as needed
- Duty dates in court and counter
- Explaining contracts and making contracts in courtroom
- Probation case specialist
- Handled over 60 full-cycle caseloads per month
- Conducted thorough pre-sentence investigations and prepared detailed reports for courts, aiding informed decision making
- Maintained accurate records of probationers'' progress, ensuring timely updates to relevant stakeholders
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners
- Reduced recidivism rates through diligent supervision and monitoring of probationers'' activities
- Collaborated with treatment providers to ensure seamless delivery of services for probationers, resulting in improved outcomes
- Enhanced offender rehabilitation by developing and implementing comprehensive case management plans
- Provided guidance and support to probationers in securing employment, housing, and other essential resources for successful reintegration into society
- Increased efficiency in caseload management through use of advanced technology tools such as electronic monitoring devices and case management software systems
- Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices
- Served as liaison between courts, social service agencies, victims, witnesses, families of offenders and community organizations to streamline probation process
- Mentored new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively
- Participated in ongoing professional development opportunities to stay current on best practices in field of community corrections
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
- Conducted investigations into violations and other allegations
- Maintained organized offender records and documentation in compliance with department and legal standards
- Wrote progress reports and testified under oath at court hearings
- Evaluated people on probation to determine best course of rehabilitation
- Supervised offenders to reduce risk to community
- Researched each case thoroughly to strengthen case outcomes
- Completed reports on behalf of court and associated legal entities
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders
- Screened offender referrals and completed intake interviews and paperwork
- Conducted thorough pre-sentence investigations and prepared detailed reports for courts, aiding informed decision making
- Conducted community outreach initiatives to raise public awareness of available resources and services, fostering positive relationships between probation officers and communities serve
- Maintained compliance with all legal statutes, policies and procedures
- Built relationships with defendants and offenders, assessing living conditions and case background information
Probation Case Specialist
Lawrence District Court
04.2021 - 08.2022
- Performs more extensive, work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other-standard documents using word processing software as required
- Plan, monitor, and evaluate program and service delivery effectiveness in the programmatic area to which assigned
- Identify programmatic and operational problems, investigate and evaluate alternatives and implement effective solutions
- Interpret, explain and apply complex regulations, policies and procedures
- Prepare clear, accurate and effective reports, correspondence, policies, informational brochures, and other written materials
- Organize and prioritize work and meet critical deadlines
- Maintain accurate records and files
- Exercise sound independent judgement within established policies and guidelines
- Establish and maintain effective working relationships with those contacted in the course of the work.
- Improved case resolution times by streamlining workflow processes and prioritizing tasks effectively
- Enhanced team collaboration with regular communication, sharing of resources, and support for colleagues
- Reduced errors in case handling by implementing a thorough review process before submitting reports
- Established strong relationships with clients, understanding their needs and advocating on their behalf
- Assisted in training new Case Specialists to ensure consistent quality of work across the team
Medical Assistant/Receptionist
Lawrence Family Health Center
12.2017 - 04.2021
- Monitored and recorded vital signs for about 40 patients per day
- Performed approximately 20 - 25 phlebotomy sticks and EKGs per day
- Collected various specimens such as stool, urine, and blood and prepared them for lab
- Handled Urinalysis procedures using urine dipstick
- Administered rapid strep, tests in addition to One step pregnancy test
- Assisted with other procedures such as Ear Irrigations and Spirometry tests
- Managed general office duties such as answering multiple telephone lines, completing insurance
- Performed basic physical assessment of newborns and infants
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA and OSHA regulations and improved patient care/satisfaction
- Scheduled patient appointments, inventory, rooming patients, and charting
- Checked vital signs, assist doctors with procedures, obtained medical/family history, and chief complaints
- Answered phone calls and scheduled patient appointments
- Responsible for restocking rooms
- Assisted during GYN procedures
- Performed other duties assigned by physicians, physician assistants, and management
- Sterilized medical equipment
- Provided telephone support for front desk staff
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Completed clinical procedures and gathered patient data for interpretation by physician
- Taught patients about medications, procedures, and care plan instructions
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Collected pertinent data and calculations to aid physician in interpreting results
- Helped improve patient outcomes by educating and advising on relevant treatments and care
Daycare Assistant
Justina Child Care Center
04.2017 - 11.2017
- Provide basic recreational and educational activities
- Keep records of daily observations, incident reports, and medications administered
- Potty train toddlers and change infant diapers
- Prepare and distribute meals and snacks
- Instruct children to organize and store toy materials to ensure order in activity areas
- Experience helping children with special needs
- Provide a safe and fun environment
- Provide guidance on children's behavior.
- Enhanced child development by implementing age-appropriate activities and learning experiences
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Used patience, skill and various behavior modification techniques to maintain order and safety
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Enforced rules and managed behavior through developmentally appropriate discipline
- Built constructive and open relationships with families with forthright yet friendly communication
Customer Service
Express Employment
09.2016 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems
- Reduced order processing times with streamlined picking, packing, and shipping procedures
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times
- Helped maintain organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items
- Checked packages and merchandise for damage and notified vendors
- Loaded, unloaded, and moved material to and from storage and production areas
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Completed cycle counts and monthly inventory
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Conducted regular inspections and audits to check quality and verify inventory levels
- Maintained clean, orderly work environment free of hazards
- Assisted in receiving, stocking and distribution of merchandise
- Unpacked and repacked items in different quantities and configurations for shipment
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 100%
Customer Service
BROTHERS PIZZA
06.2015 - 07.2016
- Providing excellent wait service to ensure satisfaction
- Taking customer orders
- Selected among other co-workers to open and closed the store
- Multi-task up to 10 orders and served customers in a timely manner
- Served thousands of customers with exceptional customer service
- Obtain cash or credit card payments for various orders from customers and ensure that they are provided with the correct change and issued accurate receipts
- Receive record, move and lift food and beverage products and supplies
- Ensure correct food handling procedures are followed
- Clean and wash work station and equipment
- Ordered merchandise and kept track of inventory.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Streamlined checkout process for increased efficiency and reduced waiting times
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Promoted store promotions and incentive programs to increase overall sales revenue
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
Cashier
Subway
01.2015 - 08.2015
- Demonstrated integrity and honesty while interacting with guests, team members, and managers
- Maintained high standards of customer service during high volume, fast-paced operations
- Prepared all food orders within 2-3 minute time frame
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Reported to each shift on time and ready to work
- Prepared meats, vegetables, desserts, according to customers' orders and company procedures
- Weighed meat ingredients for sandwiches
- Provided customer service over phone for catering orders
- Cleaned and sanitized work areas, dishes, and utensils
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
Education
Bachelor's degree - Criminal Justice
Southern New Hampshire University
Manchester, NHAssociate - Criminal in Criminal Justices
Southern New Hampshire University
Manchester, NHHigh school diploma -
Lawrence High School
Lawrence, MACertificate - Medical Assistant
Lare Institute
LawrenceSkills
- Speaking foreign language
- Time management
- Active listening
- Presentence Investigation Reports (PSI)
- Stranger Sexual Assault Training
- Case Management
- Court Testimony
- Testing Procedures
- Urinalysis Testing
- Suicide Prevention Training
- Advanced Defensive Tactics Training
- Pre-Sentence Investigations
- Problem-Solving Expertise
- Court Report Documentation
- Community Service Programs
- Report Writing
- Substance Abuse Treatment
- Case Planning
- Rehabilitation Support
- Offender Monitoring
- Documentation
- Vital Signs
- Patient Care
- Microsoft Word
- Receptionist
- Translation
- Computer Skills
- Insurance Verification
- Communication Skills
- Customer Service Skills
- Critical Thinking Flexibility Communication Teamwork Organization Creativity
- Emotional Intelligence
- Conflict Resolution
- EMR
- Outreach Programming
- Behavioral Counseling
- Interstate Compact Familiarity
- Policy Updates
- Maintain Case Files
- Drug Court Understanding
- Noncompliance Management
- Administer Drug Tests
Certification
CPR CertificationFirst Aid CertificationAdditional Information Certified Medical Assistant CPR
Languages
Spanish
Native or Bilingual
Timeline
Associate Probation Officer
Lawrence District Court
07.2022 - Current
Probation Case Specialist
Lawrence District Court
04.2021 - 08.2022
Medical Assistant/Receptionist
Lawrence Family Health Center
12.2017 - 04.2021
Daycare Assistant
Justina Child Care Center
04.2017 - 11.2017
Customer Service
Express Employment
09.2016 - 03.2017
Customer Service
BROTHERS PIZZA
06.2015 - 07.2016
Cashier
Subway
01.2015 - 08.2015
Bachelor's degree - Criminal Justice
Southern New Hampshire University
Associate - Criminal in Criminal Justices
Southern New Hampshire University
High school diploma -
Lawrence High School
Certificate - Medical Assistant
Lare Institute
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