Pamela Gonzalez
Baldwin Park,CA
Summary
Seeking a position that will allow me to use my customer service skills, teamwork mentality, and management experience. Willing to lead and adapt to any new environment and further grow in the company.
Overview
11
11
years of professional experience
Work History
Call Center Rep / Scheduling
Orabell Dental Implant Center
10.2023 - Current
- Proficient in CareStack, Open Dental, Talk Desk, sales force and Lead Loop
- Handled 60+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Explained outlined pricing of procedures and services
- Generated weekly customer service reports to track customer service satisfaction.
- Greeted and checked in / check out patients collected payments and verified insurance coverage
- Entered new patient records neatly and accurately, maintaining a comprehensive database
Accounts Receivable
Twenty-Four Seven Commercial Cleaning
11.2019 - 10.2023
- Evaluated services rendered and generated invoices for clients
- Emailed, mailed, and used portals to send or submit invoices
- Calculated taxes, discounts, and credits due for client accounts
- Responded to client inquiries
- Highly skilled in Portals Coupa, Ariba, Nexus, Vendor Café, and Ops
Receptionist
Twenty-Four Seven Commercial Cleaning
11.2019 - 10.2020
- In charge of scheduling subcontractors for apartment and house turns
- Demonstrated proficiencies in telephone and front desk reception within a high volume environment
- Coordinated and resolved long- and short-term planning and scheduling contractors
- Maintained updated and detailed records of calls physical and electronic database
- Supervised the scheduling of the company's two offices in Los Angeles and San Diego.
Barista
Nordstrom EBAR
06.2019 - 04.2020
- Made great tasting drinks that satisfy the customers' needs
- Quickly and accurately handled financial transactions of all types
- Provided the highest level of customer service at every shift
- Educated customers about new drink options or recommendations based on their likes.
Bakery Manager
Ralphs
09.2015 - 06.2019
- Coached and developed employees on their daily functions of their jobs
- Wrote employee schedules and handled requests
- Trained employees in food preparation, front counter service, and facility cleaning
- Placed orders and took inventory
- Decorated baked goods, such as cakes and pastries
- Observed color of products being baked and adjusted oven temperature, humidity, or conveyor speeds accordingly
- Cooked and prepared bakery products according to company guidelines.
Cashier / Florist
Ralphs
09.2015 - 06.2019
- Able to handle customers while providing a high standard of efficiency, accuracy, and consistency
- Highly skilled in accepting checks, cash, and other forms of payment from customers
- Proven ability to count the cash in the drawer at the start and end of the shift
- Designed and created floral arrangements for all occasions.
Intern
Constitutional Rights Foundation
06.2013 - 07.2013
- Intern at Los Angeles City Hall
- Filed and maintained electronic and paper files
- Responsible for greeting visitors and responding to telephone
Education
California State University of Fullerton
Fullerton, CASkills
- 11 Years of solid customer service experience
- Proficient in Microsoft Office, Word, Excel, and Power Point
- Quick Leaner: Able to absorb information in a short period of time
- Self-motivated, interpersonal, focused, multi-tasker, team oriented, and strong work ethics
Timeline
Call Center Rep / Scheduling
Orabell Dental Implant Center
10.2023 - Current
Receptionist
Twenty-Four Seven Commercial Cleaning
11.2019 - 10.2020
Accounts Receivable
Twenty-Four Seven Commercial Cleaning
11.2019 - 10.2023
Barista
Nordstrom EBAR
06.2019 - 04.2020
Bakery Manager
Ralphs
09.2015 - 06.2019
Cashier / Florist
Ralphs
09.2015 - 06.2019
Intern
Constitutional Rights Foundation
06.2013 - 07.2013
California State University of Fullerton
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