Pamela González-Banda
El Paso
Summary
Dynamic and results-driven professional with extensive experience in customer service at Salón 5 Estrella. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in inventory management and cost control, achieving significant operational efficiencies while fostering a positive team environment. Committed to integrity and excellence in all interactions.
Overview
7
7
years of professional experience
Work History
Cashier
The House of Pastelillos
04.2025 - 07.2025
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Manager
Salón 5 Estrella
08.2018 - 07.2025
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Cashier and Customer Services
Hotel El Conquistador
04.2024 - 12.2024
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Yoguen Fruz
07.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Criminal Justice, Bachelor - Criminal Justice
Universidad Interamericana
Fajardo, PR.06-2023
Escuela Evangélica Unida
Fajardo, PR05-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
The House of Pastelillos
04.2025 - 07.2025
Cashier and Customer Services
Hotel El Conquistador
04.2024 - 12.2024
Cashier
Yoguen Fruz
07.2021 - 03.2024
Manager
Salón 5 Estrella
08.2018 - 07.2025
Criminal Justice, Bachelor - Criminal Justice
Universidad Interamericana
Escuela Evangélica Unida
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