Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Pamela Goodson

Pamela Goodson

Administrative Professional
Denver,CO

Overview

20
20
year of professional experience

Work History

Office Manager/Human Resources Coordinator

Serna Solutions LLC
Albuquerque, NM
10.2022 - Current
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Aligned HR policies with federal and local regulations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Program Coordinator

Volunteers Of America Colorado Branch
Denver, CO
2019 - 2022
  • Oversaw daily administrative operations
  • Performed data and records management functions for thousands of clients
  • Streamlined operational procedures, increasing team productivity
  • Coordinated and managed special projects and events
  • Created comprehensive employee training program and manual
  • Developed financial analysis reports to monitor grant spending

Retirement Resource Administrator/Commission Specialist

Empower Retirement
Greenwood Village, CO
2011 - 2016
  • Processed IRA and 401(k) disbursements after an extensive review of client paperwork
  • Managed the Benefit Review desk, overseeing the resolution of problematic withdrawal requests
  • Standardized team correspondence by creating one hundred customizable template letters and emails
  • Answered broker hotline and provided excellent service
  • Generated monthly broker commission reports
  • Trained staff and then provided continued guidance as needed

Accounting Intern

Amy Kozleski, CPA
Parker, CO
2011 - 2011
  • Completed monthly bookkeeping for small businesses
  • Assisted with the completion of client income tax returns using specialized tax software
  • Generated client invoices and processed incoming payments
  • Created electronic documents, paying careful attention to scan quality and document naming conventions.
  • Delivered professional administrative support and friendly customer service

Education

Bachelor of Science - Accounting

Regis University
Denver
08.2012

Skills

  • Verbal and Written Communication
  • Analytical Thinking
  • Policy and Process Improvements
  • Records and Data Management
  • Training and Development
  • Customer Complaint Resolution
  • Regulatory Compliance
  • Organization and Attention to Detail
  • Experience with SAP and Oracle Products
  • Project Coordination
  • Microsoft Office
  • Attention to Detail

Certification

First Aid CPR AED certification from the American Heart Association

Timeline

Office Manager/Human Resources Coordinator

Serna Solutions LLC
10.2022 - Current

Program Coordinator

Volunteers Of America Colorado Branch
2019 - 2022

Retirement Resource Administrator/Commission Specialist

Empower Retirement
2011 - 2016

Accounting Intern

Amy Kozleski, CPA
2011 - 2011

Bachelor of Science - Accounting

Regis University

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Pamela GoodsonAdministrative Professional