Pamela Goodson
Administrative Professional
Denver,CO
Overview
20
20
year of professional experience
Work History
Office Manager/Human Resources Coordinator
Serna Solutions LLC
Albuquerque, NM
10.2022 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Aligned HR policies with federal and local regulations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Program Coordinator
Volunteers Of America Colorado Branch
Denver, CO
2019 - 2022
- Oversaw daily administrative operations
- Performed data and records management functions for thousands of clients
- Streamlined operational procedures, increasing team productivity
- Coordinated and managed special projects and events
- Created comprehensive employee training program and manual
- Developed financial analysis reports to monitor grant spending
Retirement Resource Administrator/Commission Specialist
Empower Retirement
Greenwood Village, CO
2011 - 2016
- Processed IRA and 401(k) disbursements after an extensive review of client paperwork
- Managed the Benefit Review desk, overseeing the resolution of problematic withdrawal requests
- Standardized team correspondence by creating one hundred customizable template letters and emails
- Answered broker hotline and provided excellent service
- Generated monthly broker commission reports
- Trained staff and then provided continued guidance as needed
Accounting Intern
Amy Kozleski, CPA
Parker, CO
2011 - 2011
- Completed monthly bookkeeping for small businesses
- Assisted with the completion of client income tax returns using specialized tax software
- Generated client invoices and processed incoming payments
- Created electronic documents, paying careful attention to scan quality and document naming conventions.
- Delivered professional administrative support and friendly customer service
Education
Bachelor of Science - Accounting
Regis University
Denver08.2012
Skills
- Verbal and Written Communication
- Analytical Thinking
- Policy and Process Improvements
- Records and Data Management
- Training and Development
- Customer Complaint Resolution
- Regulatory Compliance
- Organization and Attention to Detail
- Experience with SAP and Oracle Products
- Project Coordination
- Microsoft Office
- Attention to Detail
Certification
First Aid CPR AED certification from the American Heart Association
Timeline
Office Manager/Human Resources Coordinator
Serna Solutions LLC
10.2022 - Current
Program Coordinator
Volunteers Of America Colorado Branch
2019 - 2022
Retirement Resource Administrator/Commission Specialist
Empower Retirement
2011 - 2016
Accounting Intern
Amy Kozleski, CPA
2011 - 2011
Bachelor of Science - Accounting
Regis University