Summary
Overview
Work History
Education
Skills
Community Service & Engagement
Timeline
Generic

Pamela Gordon

Gastonia,NC

Summary

Passionate leader with experience in various types of nonprofit settings. Energetic individual with compassionate nature and drive to serve local community personally and professionally by mobilizing volunteers. Offers in-depth knowledge of community resources and energy to tackle challenging demands.

Overview

25
25
years of professional experience

Work History

Volunteer and Shadowing Programs Coordinator

CaroMont Health
01.2021 - Current
  • Following a two-year hiatus, I revamped and restarted the health system's volunteer and shadowing programs.
  • Lead the recruitment and training of volunteers spanning different generations, ages 15 to 90.
  • Ensure optimal engagement and assistance to patients and visitors by leading and mentoring a team of 180+ volunteers.
  • Transitioned the shadowing program from a limited and inclusive opportunity to one for 300+ individuals.
  • Foster mutually beneficial connections with businesses, schools, and community organizations seeking engagement in volunteerism or career exploration.
  • Participate in the planning and strategy meetings for the new medical center in Belmont and new volunteer sites.
  • Play an active role in enhancing awareness and donations as a member of the Team CaroMont Giving committee.

Community Engagement Coordinator

Anne Springs Close Greenway
09.2019 - 12.2021
  • Recruited and on-boarded volunteers of all ages and experience in support of the mission.
  • Strengthened community and corporate engagement by developing and leading meaningful service learning projects and social events.
  • Established new connections leading to an uptick in both donations and volunteering.
  • Co-led a signature fundraiser and organized and managed volunteer teams for additional events.
  • Created persuasive corporate and federal grant proposals to increase funding for conservation projects.
  • Crafted engaging posts and newsletter content optimized for donor and volunteer appreciation.
  • Engaged in community organizations and outreach events, actively raising awareness about the importance of giving and volunteering.
  • Initiated and cultivated the organization's connection and engagement as a SHARE Charlotte member.

Director of Volunteer Services

Alzheimer’s Association of MO
01.2016 - 03.2019
  • Spearheaded the coordination of recruitment and engagement activities for event and skilled volunteers across ninety-six counties with a team of 50+ employees.
  • Boosted participation levels in volunteer and intern roles through the cultivation of relationships with educational and community organizations.
  • Supervised Volunteer Coordinator and volunteers for data entry, reception, and special projects.
  • Developed a new online orientation, which expedited onboarding and enhanced participation.
  • Ensured the agency's ongoing certification in the United Way Volunteer Program, showcasing dedication to excellence.
  • Created and managed budget for organization’s volunteer program.

Director of Volunteers

Lutheran Senior Services
01.2010 - 12.2015
  • Developed the role of the organization's first Director of Volunteers, implementing best practices in volunteer management and community engagement.
  • Designed and refined strategies to optimize volunteer involvement and strengthen community relationships.
  • Mentored and trained over 40 employees to effectively engage and supervise volunteers at 19 sites.
  • Consistently expanded the volunteer base, ensuring greater inclusivity and representation.
  • Played a key role in seamlessly incorporating an external community program following its acquisition.
  • Strategically managed donor relationships and executed a multi-year program expansion plan.
  • Increased volunteer engagement by building connections with community audiences and securing financial support for the program.
  • Provided leadership for a Volunteer Coordinator and administrative volunteers.

Associate Director of Development

SSM St. Clare Health Center
08.2007 - 01.2011
  • Created and maintained new donor partnerships for annual giving, grants, and sponsorships.
  • Coordinated the development and distribution of communications and collateral.
  • Engaged golf committee to solicit sponsorships and teams and managed event day volunteers.
  • Efficiently managed budgets for a range of programs.
  • Led an Auxiliary Board and supervised a team of 150 hospital volunteers.
  • Created a comprehensive program plan for the new Heart Safe Community Program in the St. Louis Area.
  • Executed donor recognition, planned tours, and events to support a capital campaign.
  • Created two innovative giving opportunities for patients, visitors, and the community.
  • Led hospital's employee giving campaign as United Way Chair.

Marketing Assistant

SSM St. Joseph Hospital of Kirkwood
02.2003 - 08.2007
  • Created participation plans for employees, physicians, and volunteers in community programs.
  • Coordinated unique events for physician engagement, 50th anniversary, and different departments.
  • Streamlined the process for creating and distributing promotional materials and giveaway items.
  • Wrote and oversaw production and distribution of monthly employee newsletter.
  • Managed account payables for department expenses, identifying cost-saving opportunities.
  • Enhanced sense of community by actively participating as a representative on the hospital's Employee Council.
  • Archived hospital materials, photos, and videos to preserve the hospital's history.
  • Increased hospital participation in Red Cross blood drives and Komen Race for the Cure events

Special Event & Program Assistant

Ronald McDonald House
02.2001 - 01.2003
  • Planned and implemented a year-long media campaign, community celebrations, and black-tie event as part of a comprehensive 20th anniversary marketing campaign.
  • Conducted in-depth research and crafted compelling grant proposals, targeting both new construction initiatives and family support programs.
  • Enhanced engagement in the Family Dinner and Tab Top volunteer initiatives.
  • Successfully organized and oversaw a profitable memorial and tribute brick fundraising campaign.

Development & Volunteer Coordinator

St. Vincent Home
02.2000 - 02.2001
  • Collaborated with a designer to create a quarterly agency newsletter and develop a 150th Yearbook
  • Built strong rapport with local stakeholders and philanthropic individuals, resulting in substantial in-kind support, monetary donations, and volunteer services.
  • Contributed to the success of two prominent fundraising events by leading efforts in publicity and volunteer coordination.
  • Spearheaded the planning and organization of two commemorative events in honor of the Home's 150th Anniversary Year.

Education

Masters of Public Administration & Certificate in Nonprofit Management -

University of Illinois - Springfield
Springfield, Illinois

Bachelors in Public Administration & Political Science -

Blackburn College
Carlinville, Illinois

Skills

  • Community Education & Presenting
  • Customer Service Best Practices
  • Program Development and Evaluation
  • Community Engagement Strategies
  • Staff Training and Development
  • Project and Special Event Planning
  • Multidisciplinary Team Collaborations
  • Budgeting and Reporting
  • Content Creation for Newsletters & Social

Community Service & Engagement

  • Graduate Assistant for the Illinois EPA Community Relations department
  • Girl Scout, Cub Scout and Boy Scout Pack Leader for large groups for 16 years
  • Gastonia Evening Rotary Club, Past-President and Service Committee Chair, 2019 - present
  • Gastonia Rotary Community Garden Bed Volunteer, 2019 - present
  • Riverkeeper Riversweep Site Captain and Volunteer, 2019 - present
  • Anne Springs Close Greenway Special Event Volunteer, 2022 - present
  • Metrolina Association of Volunteer Administrators, Member, 2019 and 2020
  • Metropolitan Volunteer Management Association, President, Program Chair, Strategic VP, 2013 - 2018
  • United Way of St. Louis Volunteer Program Certification Committee, 2015 - 2019
  • Chancellor’s Certificate in Volunteer Management from University of MO – St. Louis, 2013 - 2019

Timeline

Volunteer and Shadowing Programs Coordinator

CaroMont Health
01.2021 - Current

Community Engagement Coordinator

Anne Springs Close Greenway
09.2019 - 12.2021

Director of Volunteer Services

Alzheimer’s Association of MO
01.2016 - 03.2019

Director of Volunteers

Lutheran Senior Services
01.2010 - 12.2015

Associate Director of Development

SSM St. Clare Health Center
08.2007 - 01.2011

Marketing Assistant

SSM St. Joseph Hospital of Kirkwood
02.2003 - 08.2007

Special Event & Program Assistant

Ronald McDonald House
02.2001 - 01.2003

Development & Volunteer Coordinator

St. Vincent Home
02.2000 - 02.2001

Masters of Public Administration & Certificate in Nonprofit Management -

University of Illinois - Springfield

Bachelors in Public Administration & Political Science -

Blackburn College

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