Pamela Gordon-Moore
Summary
Call center customer service representative with 20+ years of experience providing world- class customer service through effective problems solving, timely communication, and product knowledge. Willingness to learn and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Caregiver
Comfort Keepers Home Care
09.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders, transfer assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the client's personal space.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Following client's Care Plan provided by the company
Clerical Support Associate
Adecco Staffing for JPMorgan Chase
06.2024 - 10.2024
- Received, sorted, and distributed incoming mail.
- Processing batches of work by extracting checks and remittances from envelopes.
- Verifying negotiability of checks following customer's instructions.
- Prioritize work to meet strict deadlines while performing duties with accuracy and speed.
Customer Service Representative
Verizon Wireless
06.1996 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Educated customers about billing, payment processing and support policies and procedures.
Observation Assistant, Sitter
Northwest Community Hospital
09.2022 - 03.2023
- Under direct supervision of the assigned Supervisor or Manager, the staff support Observation Assistant performs as a member of the Health Care Team.
- Responds to the immediate needs of the patient.
- Constant observation of the patient to ensure safety.
- Assisting the patient with their needs by following directions from Supervisor and Manager.
- Charting on the observation of the patient.
- Building strong and trusting rapport with patient and loved one. Supporting nursing staff in day to day operations.
Education
High School Diploma -
Harlan High School
Chicago, IL06-1977
Skills
- Time management
- Problem-solving
- Respectful and compassionate
- Dependable and responsible
- Elderly care
- Patient care
- Multitasking and organization
- Flexible schedule
- Verbal and written communication skills
- Patient companionship
- Active listening
- Compassion and empathy
- Clear communication
Languages
English
Native or Bilingual
Timeline
Caregiver
Comfort Keepers Home Care
09.2024 - Current
Clerical Support Associate
Adecco Staffing for JPMorgan Chase
06.2024 - 10.2024
Observation Assistant, Sitter
Northwest Community Hospital
09.2022 - 03.2023
Customer Service Representative
Verizon Wireless
06.1996 - 08.2023
High School Diploma -
Harlan High School
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