Pamela Govan
Memphis,TN
Summary
Serves as a WOC Section Supervisor at Memphis Light Gas and Water with 20 years of Customer Service experience. Excellent communication and interpersonal skills. Familiarity with Division policies and guidelines. Ability to learn a variety of job descriptions. Committed to ensuring the efficient and effective running of the workplace.
Overview
26
26
years of professional experience
Work History
Section Supervisor WOC
Memphis Light, Gas, and Water
Memphis, TN
01.2024 - Current
- Supervised cashiers, ensuring accuracy in financial transactions.
- Authorized payments of checks, money orders, and approved checks.
- Effectively conveyed organizational needs, job responsibilities, and performance expectations.
- Ensured customer satisfaction by providing excellent customer service
- Maintained accurate daily, weekly, and monthly reports
- Provided training and development to cashier staff
- Managed escalated customer complaints, incidents, and disputes efficiently
- Established adherence to Division guidelines, policies, and procedures.
- Maintained records of employee attendance, vacation time and sick leave.
- Monitored and appraised job performance.
- Maintained privacy and protected confidential information for employees, customers, and Division records.
Admissions Representative
Baptist Desoto Hospital
Southaven, MS
01.2009 - Current
- Accurately collects and inputs demographic, financial, and clinical information into computer system for creation of medical and financial records.
- Applied financial guidelines to assess and collect patient liabilities.
- Accurately and efficiently registered patients to maintain data base integrity and streamline claims processing.
- Applied financial screening guidelines to ensure adherence to proper procedures for upfront collections.
- Expedites patient flow by providing prompt and courteous service.
- Conduct health screenings and perform additional assigned tasks.
Teller
Memphis Light, Gas, and Water
Memphis, TN
07.2016 - 01.2024
- Processed customer payments for utility services such as utility bills, new service deposits, and utility bad debt and diversions.
- Maintained daily balance of cash drawers.
- Executed additional duties as required, consistently delivering exceptional customer service.
Head Teller
First Tennessee Bank
MEMPHIS, TN
01.1999 - 12.2008
- Oversaw daily activities related to teller operations, customer service, and cash management.
- Handled deposits, withdrawals, and other financial interactions effectively while delivering excellent customer support.
- Accessed customer needs and introduced new products and services.
- Enhanced sales performance by making strategic sales referrals and suggesting cross-selling opportunities in alternate channels.
- Enforced precise cash handling procedures for tellers, encompassing the examination and confirmation of substantial deposits and withdrawals.
- Monitored and maintained adequate cash supply for daily operations, ensuring balance in teller cash drawers, vault and ATMs.
- Conducted regular audits and checks to ensure teller transactions aligned with banking policies, procedures, and regulatory requirements.
- Delivered exceptional customer service by promptly and professionally resolving complex inquiries, complaints, and issues.
- Maintained accurate records and reports of daily transactions, balanced sheets, and other financial documents.
Education
High School Diploma -
Southside High School
Memphis, TN06-1994
Skills
- Leadership
- Communication
- Approachability and empathy
- Adaptability
- Customer Service
- Time Management
- Decision-making and problem-solving
- Conflict resolution
- Willingness to learn
- Workload organization
- Training
- Interpersonal
Timeline
Section Supervisor WOC
Memphis Light, Gas, and Water
01.2024 - Current
Teller
Memphis Light, Gas, and Water
07.2016 - 01.2024
Admissions Representative
Baptist Desoto Hospital
01.2009 - Current
Head Teller
First Tennessee Bank
01.1999 - 12.2008
High School Diploma -
Southside High School
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