Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Graham

Customer Service Specialist
Bloomfield,NJ

Summary

Dependable Customer Service Specialist proficient in working effectively with teams in ensuring operational and service excellence. Enthusiastic about supporting business success. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Self -motivated leader and true team player.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

Dolce Lounge & Restaurant
Elizabeth, New Jersey
01.2015 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.

Customer Service Retention Specialist

Comcast Cable Company
Union, NJ
02.2016 - 09.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered average of 40-60 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Education

Business Administration And Management

Montclair State University
Montclair, NJ

Skills

  • Continuous Improvements
  • Customer Implementation
  • Loyalty Programs
  • Remote Work Coordination
  • Employee Motivation
  • Handling Escalations
  • Special Assignments
  • One Call Resolution
  • Call Center Operations
  • Adaptable and Resilient
  • Leadership
  • Confidence and Drive
  • Friendly and Relatable
  • Diligent Follow Through

Timeline

Customer Service Retention Specialist

Comcast Cable Company
02.2016 - 09.2022

Customer Service Specialist

Dolce Lounge & Restaurant
01.2015 - Current

Business Administration And Management

Montclair State University

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