Pamela Gray
Cleveland,OH
Summary
Service-oriented Credit Manger & Financial Analyst with track record of consistently delivering highest levels of performance. Tactful and dynamic professional offering great acumen in receivables collection, account management, and customer relationship management. Knowledgeable in financial and credit analysis and credit modeling. Enthusiastic about improving cross-functional collaboration to improve account management efficiency and service to customers.
Overview
11
11
years of professional experience
Work History
Credit Manager/Financial Analyst - DBD Canada
Sherwin-Williams - Corporate Office
01.2020 - Current
- Manage portfolio of 1,300 accounts totaling approximately $2.6 million.
- Acquired ML Campbell and Becker Acroma accounts in Canada in mid 2023
- Serve as primary contact for credit and collection function and proactive collection calls and emails
- Analyze customers and make decisions on order releases
- Ensure timely processing of orders and shipments on credit hold, reinforce credit policies as appropriate, maintain customer accounts
- Review and revise credit limits to support sales, customer orders, and responsible management of company financial exposure
- Maintain direct communication with customers to facilitate relationships, monitor order and payment habits, and manage accounts efficiently.
- Identify financial inefficiencies and implement improved collections processes.
- Act as a business partner to Sales and Finance to ensure Accounts Receivables goals are appropriately met
- Provide support to all levels of organization including Finance, Customer Service, Sales, Claims, Sales Ops, and Data Integrity to optimize receivables collections and customer satisfaction.
- Reduce risk exposure by conducting comprehensive credit analyses of accounts and recommending appropriate actions.
- Facilitate smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Continuously monitor collections strategies to adapt to market changes and customer needs and actions.
- Participate in training new financial associates on best practices in collections and finance.
Financial Analyst - Credit - Automotive & PCG
Sherwin-Williams - Corporate Office
02.2018 - 01.2020
- Managed portfolio of Oracle accounts and Canadian stores accounts
- Primary contact for collections and account management
- Ensured timely processing of orders and shipments on credit hold, reinforced credit policies as appropriate, maintained customer accounts
- Reduced risk exposure by conducting comprehensive credit analyses of accounts and recommending appropriate actions.
- Identified financial inefficiencies and implemented improved collections processes.
- Collaborated with related teams (sales representatives, store managers, sales operations, Data Integrity, customer service, claims) to optimize receivables collections and customer satisfaction.
- Maintained direct communication with customers to facilitate relationships, monitor order and payment habits, and manage accounts efficiently.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Continuously monitored collections strategies to adapt to market changes and customer needs and actions.
Collector
Sherwin-Williams Automotive Finishes
08.2012 - 02.2018
- Managed a portfolio of Automotive store accounts in Canada
- Added 200 Performance Coatings store accounts in Canada
- Added US Aerospace accounts
- Identified inefficiencies and implemented improved collections processes.
- Acted as a business partner to Sales and Store Managers to ensure Accounts Receivables goals were appropriately met
- Maintained direct communication with customers to facilitate relationships, monitor order and payment habits, and manage accounts efficiently.
- Facilitated accurate month-end closing by reconciling accounts and addressing discrepancies promptly.
- Continuously monitored collections strategies to adapt to customer needs and actions.
Education
MBA - International Business
Southern New Hampshire University
Hooksett, NH11.2023
Master of Arts - French Language And Literature
Kent State University
Kent, OHBachelor of Arts - French Teacher Education
Wittenberg University
Springfield, OHSkills
- Fluent in French reading, writing, and speaking
- Credit Report Analysis
- Expertise in Oracle 12, CPR, Microsoft Office
- Attention to detail
- Relationship building
- Adaptability
- Effective communication with customers and colleagues
- Analytical Thinking
- Willing to Learn
- Research and Due Diligence
- Data & Risk Analysis
- Time Management
- Customer Relationship Development
Languages
French
Native or Bilingual
Software
Oracle 12
CPR
Microsoft Office
Timeline
Credit Manager/Financial Analyst - DBD Canada
Sherwin-Williams - Corporate Office
01.2020 - Current
Financial Analyst - Credit - Automotive & PCG
Sherwin-Williams - Corporate Office
02.2018 - 01.2020
Collector
Sherwin-Williams Automotive Finishes
08.2012 - 02.2018
MBA - International Business
Southern New Hampshire University
Master of Arts - French Language And Literature
Kent State University
Bachelor of Arts - French Teacher Education
Wittenberg University
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