Customer Service Representative
Sutherland Global Services
Hi, I’m
PAMELA GRIMM
Lufkin
Summary
Highly productive and efficient Customer Service Representative with strong communication, problem-solving, and time management skills. Proficient in listening, empathy, and patience to effectively address customer needs and foster positive relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Sutherland Global Services
Customer Service Representative
Job overview
- Provided top quality control and eliminated downtime to maximize revenue.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sutherland Global Services
Customer Service Representative
Job overview
- Provided top quality control and eliminated downtime to maximize revenue.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Teleperformance
Customer Service Representative
Job overview
- Coordinated with internal teams to ensure a timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Teleperformance
Customer Service Representative
Job overview
- Coordinated with internal teams to ensure a timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Slingshot/workwave
Customer Service Representative
Job overview
- Promote available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Slingshot/workwave
Customer Service Representative
Job overview
- Promote available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sodexo Food Services
Customer Service Representative
Job overview
- Prevented key account losses by researching discrepancies and correcting problems.
- Promote available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sodexo Food Services
Customer Service Representative
Job overview
- Prevented key account losses by researching discrepancies and correcting problems.
- Promote available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Etech
Customer Service Representative
Job overview
- Provided top quality control and eliminated downtime to maximize revenue.
- Present existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated system with order specifics and customer details, preferences, and billing information.
Etech
Customer Service Representative
Job overview
- Provided top quality control and eliminated downtime to maximize revenue.
- Present existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated system with order specifics and customer details, preferences, and billing information.
Pilgrims Pride
Production Worker
Job overview
- Conducted routine maintenance checks on all machinery used in the production line.
- Separated products according to weight, grade and size of material to produce final product.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Pilgrims Pride
Production Worker
Job overview
- Conducted routine maintenance checks on all machinery used in the production line.
- Separated products according to weight, grade and size of material to produce final product.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Etech
Customer Service Representative
Job overview
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Implemented innovative methods for streamlining the customer service process.
Etech
Customer Service Representative
Job overview
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Implemented innovative methods for streamlining the customer service process.
A Pineywoods Home Health Care Inc
Data Processing Clerk
Job overview
- Performed daily audit runs for various system applications and made adjustments or reported anomalies.
- Analyzed customer purchasing trends to identify potential sales opportunities.
- Developed methods for streamlining existing processes used for data entry.
A Pineywoods Home Health Care Inc
Data Processing Clerk
Job overview
- Performed daily audit runs for various system applications and made adjustments or reported anomalies.
- Analyzed customer purchasing trends to identify potential sales opportunities.
- Developed methods for streamlining existing processes used for data entry.
Union Pacific Railroad
Property Damage Claims Representative
Job overview
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Union Pacific Railroad
Property Damage Claims Representative
Job overview
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
United States Navy
Dental Technician
Job overview
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Participated in continuing education courses related to changes in dental technologies or procedures.
- Created artificial teeth by bonding porcelain to metal, producing attractive and durable dental work.
United States Navy
Dental Technician
Job overview
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Participated in continuing education courses related to changes in dental technologies or procedures.
- Created artificial teeth by bonding porcelain to metal, producing attractive and durable dental work.
Education
Colorado Technical University
Bachelor
CY-Fair High School
High School Diploma
Skills
- Meeting scheduling
- Account record updates
- Customer-centric issue resolution
- Effective task prioritization
- Adept at using Microsoft Office tools
- Accurate data entry
- Customer-oriented technical assistance
- Inventory tracking
- Client engagement
- Creative problem solving
- Client engagement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Sutherland Global Services
Customer Service Representative
Teleperformance
Customer Service Representative
Teleperformance
Customer Service Representative
Slingshot/workwave
Customer Service Representative
Slingshot/workwave
Customer Service Representative
Sodexo Food Services
Customer Service Representative
Sodexo Food Services
Customer Service Representative
Etech
Customer Service Representative
Etech
Production Worker
Pilgrims Pride
Production Worker
Pilgrims Pride
Customer Service Representative
Etech
Customer Service Representative
Etech
Data Processing Clerk
A Pineywoods Home Health Care Inc
Data Processing Clerk
A Pineywoods Home Health Care Inc
Property Damage Claims Representative
Union Pacific Railroad
Property Damage Claims Representative
Union Pacific Railroad
Dental Technician
United States Navy
Dental Technician
United States Navy
CY-Fair High School
High School Diploma
Colorado Technical University
Bachelor
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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