Pamela Gross
Essexville,MI
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
24
24
years of professional experience
Work History
Operations Manager
Mclaren Health Care
04.2017 - Current
- Oversaw daily operations to ensure efficiency and compliance with healthcare regulations.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Led cross-functional teams to streamline administrative workflows and optimize resource allocation.
- Developed training programs for staff, improving operational knowledge and service delivery standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Supervisor
McLaren Bay Region
01.2015 - 04.2017
- Trained and mentored team members on effective workflow practices and process improvements.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Medical Assistant
McLaren Bay Region
12.2001 - 01.2015
- Administered patient care procedures, ensuring compliance with healthcare regulations and protocols.
- Assisted physicians during examinations and procedures, enhancing patient comfort and procedure efficiency.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing patient wait times.
- Performed routine laboratory tests and prepared specimens for analysis, maintaining accuracy in results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
Saginaw, MI07-2001
Skills
- Problem-solving
- Team leadership
- Customer service
- Operations oversight
Timeline
Operations Manager
Mclaren Health Care
04.2017 - Current
Operations Supervisor
McLaren Bay Region
01.2015 - 04.2017
Medical Assistant
McLaren Bay Region
12.2001 - 01.2015
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center