Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pamela Guerrero

Fort Myers

Summary

Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

5411 Empanadas
09.2018 - 09.2023
  • Greeted Customers & taking food,beverage(Barista & Bar)& taking phone orders
  • Organized drivers & payouts for delivery orders
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Assisted with kitchen preparation during peak times as needed.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Responsible for Beer/Wine orders, along with store inventory
  • Assigned tasks(FOH/ BOH) and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.

Store Manager/Team Member

Freshii
07.2014 - 05.2017
  • Maintained high standards of customers service during high-volume, fast-paced operations
  • Mastered point-of-service (POS) computer system
  • Handle currency and credit transactions quickly and accurately
  • Train and mentor new employees to bring up to speed and work with established employees to improve performance
  • Monitor customer and kitchen areas and reallocate staff duties to maximize coverage, efficiency, and customer service
  • Answer customer questions and resolve issues promptly
  • Screen resumes and recommend candidates.
  • Assisted in stocking shelves with merchandise.
  • Organized and maintained store displays.
  • Provided product knowledge to customers and answered inquiries.
  • Processed returns and exchanges according to company policy.
  • Handled customer complaints professionally and efficiently.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Ensured all food products were prepared according to health code regulations and safety guidelines.
  • Performed quality control checks throughout service times to guarantee consistent taste and presentation of dishes.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Assistant

Liquid Gold
06.2013 - 07.2014
  • Assists Walk-in clients, schedules client appointments, answers phone lines, helps clients with questions & issues
  • Organizing invoices & reporting with business documentation
  • Efficiently processes update client information & payments into database.
  • Assists managers on ongoing projects & packaging
  • Organized office and inventory.
  • Processed incoming mail on a daily basis including sorting, distributing.
  • Manage expense reports.

Education

High School Diploma -

Golder College Prep
06.2014

Skills

  • Food Customer Service
  • Time Management
  • Team player/Leader
  • Fast-Paced
  • Multitasking and Organization
  • Food Safety
  • Hospitality
  • Cash Management
  • Opening and Closing Procedures
  • Attention Detailed
  • Adaptive
  • Planning & Prioritizing
  • Communication
  • POS Systems
  • Shift Scheduling
  • Employee Training
  • Supply Ordering
  • Recruiting/Terminations

Certification

  • Food Safety Training - June 2016

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Store Manager

5411 Empanadas
09.2018 - 09.2023

Store Manager/Team Member

Freshii
07.2014 - 05.2017

Assistant

Liquid Gold
06.2013 - 07.2014

High School Diploma -

Golder College Prep

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Pamela Guerrero