Pamela Haggerty
New Caney,TX
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
15
15
years of professional experience
Work History
National Lead Service Coordinator
OTR Fleet Service, LLC
Houston, TX
06.2020 - 02.2024
- Managed day-to-day operations of the fleet department including scheduling tasks and assigning duties.
- Build and maintain relationships with customers.
- Dispatch techs in a timely manner to breakdown calls
- Knowledgeable on all pricing, policies and procedures for all customers
- Lead, guide, and direct other Service Coordinators to be successful.
- Build service requests and service orders to ensure the tech was updated on what the issues were before arriving onsite for repairs.
- Built and sent quotes to customers for approval of repairs in a timely manner.
- Entered service orders into Auto Intergrated and Holman for approval as well.
Head Cashier/Front End Supervisor
Lowe's Home Centers, LLC
Humble, TX
01.2020 - 06.2020
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Sales Administrative Assistant
General Truck Body Manufacturing
Houston, TX
06.2019 - 01.2020
- Performed administrative tasks such as answering phones, ordering office supplies, sending emails.
- Tracked inventory levels of products sold by the company and ordered supplies when necessary.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Complied reports from different truck pooling sites
- Worked closely with the Pool Manager while importing all data into the pooling data base.
- Kept track of units being delivered to all three (3) locations
- Answer phones and get Transporter's paperwork together.
Dispatcher
City Of Houston 9-1-1
Houston, TX
01.2019 - 04.2019
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Coordinate transfer of emergency calls to the correct agency according to established protocols.
- Dispatch Medical, Fire or Police
Administrative Assistant
Hays Utility South
Spring, TX
06.2017 - 01.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Enter payments for thirty-five (35) water districts into AVR.
- Enter all payment listings onto spreadsheets for the District Managers to access
- Prepare all bank deposits for Compass pick up
- Manage the deposits and payments for the office including night drop, post office mail pick up and bank deposits.
Administrative Assistant
Lapolla Industries, Inc.
Houston, TX
08.2015 - 04.2017
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responsible for documentation of orders received from Sales Representatives.
- Coordinated complex delivery systems through LTL companies (i.e. Freight View, SAIA, ESTES, UPS and FedEx)
- Trained and fluent in complex software systems
- Continuously met my superior's expectations for time restrictions on orders being sent to the warehouses across the US
- Managed the billing, purchase orders and invoicing for the company.
Multiple Positions
Murphy Shipping & Commercial Services
Houston, TX
08.2009 - 08.2015
- Receptionist (08/09 - 10/11)
- Answered phones, data entry, file and help agents where needed
- Import Agent (11/11 - 11/12)
- Cleared all freight (Air & Ocean) coming back into the US through Customs.
- Responsible for billing Customs charges
- Billing Processor (12/12 -08/15)
- In charge of billing all the Air, Ocean and Import freight for multiple companies
- Completed dues reports on Microsoft Excel spreadsheets
- Trained and mastered all billing through QuickBooks
Education
GED -
TEXAS EDUCATION AGENCY
TEXAS11-2018
Skills
- Excellent multi-tasking skills Ability to answer phones, complete accurate, detailed, documentation and treat customers with attentive respect and patience
- Experienced with Microsoft Office, QuickBooks, Great Plains, AVR, Fullbay, Front and Reach
- Proficient in 10-key stroke
- Working knowledge of account processes and procedures: billing, invoices, purchase orders, and banking deposits
- Passion for process improvement Able to identify opportunism for improvement and provide solutions to complex problems
References
References available upon request.
Timeline
National Lead Service Coordinator
OTR Fleet Service, LLC
06.2020 - 02.2024
Head Cashier/Front End Supervisor
Lowe's Home Centers, LLC
01.2020 - 06.2020
Sales Administrative Assistant
General Truck Body Manufacturing
06.2019 - 01.2020
Dispatcher
City Of Houston 9-1-1
01.2019 - 04.2019
Administrative Assistant
Hays Utility South
06.2017 - 01.2019
Administrative Assistant
Lapolla Industries, Inc.
08.2015 - 04.2017
Multiple Positions
Murphy Shipping & Commercial Services
08.2009 - 08.2015
GED -
TEXAS EDUCATION AGENCY
Similar Profiles
Sonja GarciaSonja Garcia
Business Development Manager at Otr Fleet ServiceBusiness Development Manager at Otr Fleet Service
LaQuita McAdamsLaQuita McAdams
Service Coordinator at OTR Fleet ServiceService Coordinator at OTR Fleet Service
JOHN VILLARINJOHN VILLARIN
Outside Sales Representative at OTR FLEET SERVICEOutside Sales Representative at OTR FLEET SERVICE
Joe TiffinJoe Tiffin
Adult Education & Literacy Career and Transition Specialist at Region 6 Education Service CenterAdult Education & Literacy Career and Transition Specialist at Region 6 Education Service Center
Drew HollemanDrew Holleman
Survey Party Chief at SAM LLC/ Centerpoint EnergySurvey Party Chief at SAM LLC/ Centerpoint Energy