PAMELA HAILEY
Columbia,SC
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist
Grainger
05.2022 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Human Resources Assistant
Asurion
10.2016 - 03.2022
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office. Filed paperwork, sorted and delivered mail and maintained office organization.
Technical Support Representative
Cox Communications
06.2015 - 10.2016
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
High School Diploma -
Oak Park High School
Oak Park, MI07.2007
Skills
- Microsoft Office
- 50 WPM
- Exceptional Communication Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Computer Proficiency
- Clerical Support
- Employee Counseling and Support
Timeline
Customer Experience Specialist
Grainger
05.2022 - 05.2023
Human Resources Assistant
Asurion
10.2016 - 03.2022
Technical Support Representative
Cox Communications
06.2015 - 10.2016
High School Diploma -
Oak Park High School
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