Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Community Service
License
Timeline
Generic

Pamela Hairston

Summary

Accomplished Clinical Manager specializing in program development, implementation, and oversight. Adept at handling complex projects efficiently. Proficient in organization and attention to detail as a content expert with extensive EMR knowledge. Utilizes strong oral and written communication skills to develop clinical staff and create impactful clinical policies and procedures. Culturally sensitive and diversity-aware professional with over 20 years of healthcare and administrative experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Therapy Services Clinical Manager

Chesapeake Potomac Home Health
01.2012 - Current
  • Managing and supervising PT, OT and ST clinical services
  • New hire orientation and ongoing clinical staff educator
  • Project manager for computer software conversion
  • Development of EMR use instruction manual and training
  • Management of EMR software and operating updates; EMR instruction to all staff
  • EMR alpha and beta testing and focus group collaborator to improve EMR functionality
  • Collaboration to develop and revise agency policies and procedures that meet State, Federal and Joint Commission standards
  • Administrative management team member
  • Complete annual clinical staff evaluations, performance and outcome audits
  • Oasis education and clinical record review
  • New candidate interviewing, hiring and orienting
  • Program development, monitoring and revision: patient fall prevention program; patient pain management and reduction program; total joint replacement; PT and PTA team development
  • Facilitator for patient DME procurement
  • Department process improvement: clinical; intake, insurance management, patient/staff scheduling
  • Clinical utilization management and review
  • Implemented new policies and educated staff on changes.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Oversaw overall operation of rehabilitation services and patient care.

Physical Therapist

Chesapeake Potomac Home Health
03.2009 - Current


  • Full time home health physical therapist
  • Complex patient care provider; preceptor; community educator; professional advisory committee (PAC) team member; core team member for computer software conversion

Education

Bachelor of Arts - Biology

University of Maryland Baltimore County
Baltimore, MD

Masters in Physical Therapy - undefined

University of Maryland School of Medicine
Baltimore, MD

Doctorate of Physical Therapy -

University of Maryland School of Medicine
Baltimore, MD

Skills

  • Microsoft office suite: Excel, Word, Power point
  • Google Docs
  • Clinical quality improvement
  • Marketing
  • Staff scheduling
  • Operations oversight
  • Patient relationship management
  • Strategic planning
  • Clinical leadership
  • Quality improvement
  • Continuous improvement
  • Resource management

Certification

  • Certified OASIS Specialist-Clinical (COS-C), Oasis Answers
  • Certified OASIS quality Specialist (COQS), Fazed Associates
  • Manual Lymph Drainage and Complete Decongestive Therapy
  • Pelvic Health Level 1, APTA
  • Basic Life Support, American Heart Association
  • Six Sigma

Affiliations

APTA, current membership

Community Service

Community Service Involvement:

  • Guest Speaker: Annual Southern Maryland Caregivers Conference – Department of Aging and Human Services
  • Guest Speaker: Virginia Commonwealth University doctoral occupational therapy program - Policy, Advocacy, and Management course
  • Career Day Speaker: Grace Christian Academy

Calvary Chapel Breath of Life Ministry Involvement:

  • Hospitality and Helps
  • Prison Fellowship and Angel Tree
  • Children's Ministry

License

Board Examination and License, Maryland

Timeline

Therapy Services Clinical Manager

Chesapeake Potomac Home Health
01.2012 - Current

Physical Therapist

Chesapeake Potomac Home Health
03.2009 - Current

Masters in Physical Therapy - undefined

University of Maryland School of Medicine

Bachelor of Arts - Biology

University of Maryland Baltimore County

Doctorate of Physical Therapy -

University of Maryland School of Medicine

Similar Profiles

CREATE PROFILE
Pamela Hairston