Pamela Hammond

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Plated hot meals and salads in aesthetically pleasing arrangements.
• Learned other teammates' work tasks to train as backup.
• Created appealing food arrangements for party trays and specialized orders.
• Maintained clean, trash-free workspaces to maximize productivity and safety.