Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pamela Hansen

Largo,FL

Summary

Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in clerical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

16
16
years of professional experience

Work History

Secretary

J.D.Smith Exterminators
Pinellas Park, FL
04.2019 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Entered data into [Software] system and updated customer contacts with information to keep records current.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Implemented paperless filing system for departments.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

Cook/House Cleaner

David Greenfield
Largo, FL
04.2017 - 04.2019
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Cooked for a Family of 11

A/R Rep

Pods Of Clearwater
Clearwater, FL
02.2016 - 01.2017
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Provided basic technical support resolving issues for clients on variety of company products.
  • Customer Account Adjustment
  • Accounts Receivable
  • Data Base Adjustments
  • Spreadsheets

Office Manager's Assistant

GCI Improvements
Largo, FL
03.2014 - 01.2016
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Arranged corporate and office conferences for company employees and guests.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Customer Liaison for Company
  • Managed Work Crews
  • Scheduled Workers Routes
  • Final Payment Retrieval
  • Billing


Receptionist

Saunders, Greenfield
Largo, FL
01.2006 - 01.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Data Entry
  • Scheduled appointments
  • Scanned Documents
  • Helped prepare tax returns
  • Accounts Receivable
  • Accounts Payable

Education

Computer Programming - Computers

Chiefland Community College
Chiefland, FL
06.1993

High School Diploma -

Dixie Hollins High School
Kenneth City Florida
06.1990

Skills

  • Multitasking and Time Management
  • Research and Analytical Skills
  • Appointment Coordination
  • Computers and Technology
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
  • Ease with Computers and Technology
  • Confidentiality and Data Protection
  • Document and File Management
  • Office Equipment Operation
  • Electronic and Paper Filing
  • Call Forwarding
  • Project Schedule Coordination
  • Spreadsheet Tracking
  • Administrative Procedures
  • Microsoft Access
  • Writing and Editing Skills

Additional Information

I am a hard working reliable office administrator. I arrive early and stay late. I have a full time job and am looking to work from home part time.

*(Personal note*) I have 2 daughters and 2 puppy's. I love to stay home and spend time with my girls.

Timeline

Secretary

J.D.Smith Exterminators
04.2019 - Current

Cook/House Cleaner

David Greenfield
04.2017 - 04.2019

A/R Rep

Pods Of Clearwater
02.2016 - 01.2017

Office Manager's Assistant

GCI Improvements
03.2014 - 01.2016

Receptionist

Saunders, Greenfield
01.2006 - 01.2014

Computer Programming - Computers

Chiefland Community College

High School Diploma -

Dixie Hollins High School

Similar Profiles

CREATE PROFILE
Pamela Hansen