Summary
Overview
Work History
Education
Software
Certification
Timeline
SalesManager
Pamela Harbaugh

Pamela Harbaugh

Sr. Instructional Designer
Oklahoma City,OK

Summary

Adaptable Senior Instructional Designer offering 23-year background designing various learning materials and program plans. Tracks and analyzes instructional programs, develops measures to identify performance strength and coordinates production of training materials. Comfortable managing multiple tasks in deadline-driven, dynamic environment. Designed 100's of interactive computer-based courses and facilitator guides. Created compelling training materials in telecommunications and technical support.

Overview

31
31
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work History

Senior Instructional Designer

T-Mobile/Sprint
Oklahoma City, OK
12.2004 - Current
  • Provided job analysis in line with instructional design principles for successful mentoring.
  • Used Vyond and Articulate 360 to create custom graphics and unique visual elements.
  • Created microlearning training courses for customer churn, reducing churn to [Number]%.
  • Attended regular project team meetings to provide regular status updates on activities and identify any issues or challenges.
  • Redesigned, updated and revised existing courses to meet current academic standards.
  • Designed custom [Type] courses tailored to client needs by using reality-based scenarios, interactives and simulations.
  • Conducted QA checks for all instructional media to verify instructionally sound content.
  • Collaborated with senior stakeholders and web design teams to develop courses based on adult learning principles.
  • Worked with subject matter experts to identify target audience's training needs.

Training Facilitator

Sprint
Bolingbrook, IL
01.2000 - 12.2004
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Administered assessments before, during and after courses.
  • Documented class attendance and participation and provided feedback to management.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Taught more than [Number] classes or workshops per year.
  • Facilitated high-quality training program delivery to employees.
  • Selected, developed and delivered classroom and online training materials to meet program needs.

Training Manager

Provena Medical Center
Joliet, IL
03.1992 - 01.2000
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Selected and assigned instructors to conduct specific training programs.

Education

Associates - Arts

Joliet Jr. College
Joliet, IL
09.1980 - 05.1997

Software

Articulate 360

Vyond

Lectora

Camtasia

Audacity

LeanKit

Microsoft office suite

Learning Management Systems

SnagIt

Captivate

Certification

Triple C certification Training

Timeline

Senior Instructional Designer

T-Mobile/Sprint
12.2004 - Current

Triple C certification Training

06-2000

Training Facilitator

Sprint
01.2000 - 12.2004

Training Manager

Provena Medical Center
03.1992 - 01.2000

Associates - Arts

Joliet Jr. College
09.1980 - 05.1997

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Pamela HarbaughSr. Instructional Designer