Pamela Harmer
Williston,ND
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
Work History
Store Manager
StorQuest Self Storage
07.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
Smiling Moose Rocky Mtn Deli
06.2017 - 08.2020
- Supervisory Duties:
- Opening & Closing Business
- Customer Care: Orders, and Order Compliance
- Food Product: Preparation, and Cooking
- Food Product: Inventory, and Order Placement
- Control of Cash Flow Throughout Daily Shifts / Deposit
- Working closely with other owner, and members of the management team to assist with profits, and operations
Shop Worker / Inventory Clerk / Shipping
Threadmasters Precision Mach
10.2016 - 05.2017
- Performed typical machine shop operations to support the production and fabrication of steel parts
- Handling Materials - within the shop and outdoors as required
- Performing Housekeeping Duties
- Operating Material Handling Equipment (i.e Crane (15 ton), Clark Shop Forklift, Rigging Straps for all loads
- Performing work safely and follow established work procedures
- Performing General Tasks as assigned by Supervisor
- Operating equipment as described in company procedures:
- Maintaining the work area and equipment in a clean orderly condition and follows prescribed safety regulations
- Performed prescribed preventative maintenance on machines as required
- Using solvents for cleaning parts in a safe manner
- Operated Basic Hand Tools and Powered Hand Tools:
- Metal Cutting saws (Band Saw, Air Cutting Discs)
- Cutting Torches
- Drills
- Grinders
- Performed activities of workers:
- Provide technical assistance as needed with:
- Performing Assembly Technician duties as directed by supervisor, perform repairs on oilfield
- Equipment (CRT, Substructures, Heavy Weight, Drill Pipe, Tubulars, etc) / tools including receiving
- Cleaning, disassembly, general assist with CNC repair, assembly, test, grease and paint, and shipping
- To customer
- Complying with QA/QC requirements
- Completing routers, testing documentation and other documents as required
- Operating forklifts, phosphate, and cranes
- Maintaining Warehouse by Job Order, and Raw Material (Shipping/Receiving-Inventory Clerk)
- Communicating with Yard Supervisor with staging for shipping, and receiving
Operator / Inventory Clerk
Berg Salt Water Disposal
07.2013 - 09.2015
- Resolved regulatory compliance issues
- Developed and implemented internal policies to insure the salt water disposal (SWD) was operated in accordance with regulatory rules and regulations
- Evaluating economic validity of current SWD facilities as well as possible acquisitions
- Developing and implementing salt water disposal design, construction and operating policies
- Overseeing facility manufacture and repair as well as SWD wellbore work
- Provides technical guidance to operations personnel
- Provides supervision and direction to both internal company employees as well as third-party contract personnel
- Preparing, reviews and implementing SWD budgets
- Ensuring communication between upper management, field level employees, and customers
- Ensuring compliance with all safety policies, procedures, and audits of the NDIC through coaching and leadership
- Reporting all safety, operations, and financial issues to the General Management of Berg, LLC
- Monitoring equipment utilization and ensuring proper maintenance of all assets through coaching and leadership
- Performed activities of workers supervised:
- Maintaining Warehouse by Job Order, and Raw Material (Shipping/Receiving-Inventory Clerk)
- Communicating with Yard Supervisor with staging for shipping, and receiving
Dietary Cook
Souris Valley Care Center
02.2010 - 05.2012
- Preparing regular and therapeutic diets according to a planned menu
- Properly handling food and food safety techniques according to established policies and regulations
- Ensuring food orders were correct and kept at the proper temperature during preparation and service
- Maintained cleanliness of department according to established policies
- Assisted with any other departmental duties as needed
- (i.e
- Inventory, and freight)
Certified Nursing Assistant
Souris Valley Care Center
02.2010 - 05.2012
- Provided patients' personal hygiene by giving bedpans, urinals, baths, shampoos, and shaves; assisting with travel to the restroom; supporting with showers and baths
- Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provided adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, therapeutic baths; and applying restraints when necessary
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documented actions by completing forms, reports, logs, and records
- Maintained work operations by following policies and procedures
- Protected organization's value by keeping patient information confidential
- Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; while maintaining license
- Enhanced nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Daycare Aide
Kathy's Daycare
10.2002 - 02.2003
- Planned and implemented activities to meet the physical, emotional, intellectual and social needs of the children in the program
- Provided nutritious snacks and lunches
- Provided adequate equipment and activities
- Ensured the equipment and the facility was clean, well maintained, and safe at all times
- Provided weekly and monthly schedules of activities
- Developed culturally appropriate programs and activities
- Developed activities that introduced math and literacy concepts
- Established policies and procedures including acceptable disciplinary policies
- Became familiar with emergency procedures
- Ensured children were supervised at all times
- Provided various experiences and activities for children including songs, games, and story telling
- Provided opportunities for sleep and rest time
- Established routines and provided positive guidance
- Provided a safe and secure environment for children to feel comfortable
- Implemented positive discipline when required
- Established clear and effective communication in a manner that children understand
Houseman / Banquet Set-Up Supervisor
International Inn
09.2000 - 10.2002
- Ensured staff is working together as a team
- Inspected grooming and attire of staff, and rectify any deficiencies
- Communicated with guests, other employees, and departments to ensure guest needs were met
- Responded and fulfill any special banquet event arrangements
- Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
- Inspected and maintained table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolved any problems
- Assisted the management in training, scheduling, evaluating, counseling, disciplining, motivating employees
- Developed and maintained positive working relationships with others, and supported team to reach common goals
- Followed all company and safety and security policies and procedures; reported accidents, injuries, and unsafe work conditions to manager; and completed safety training and certifications
- Ensured uniform and personal appearance are clean and professional, maintained confidentiality of proprietary information, and protected company assets
- Welcomed and acknowledged all guests according to company standards
- Spoke with others using clear and professional language, and answered telephones using appropriate etiquette
- Ensured adherence to quality expectations and standards
- Stood, sat, or walked for an extended periods of time
- Moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 50 pounds without assistance
- Performed other reasonable job duties as requested by Supervisors
- Facilitated food service and banquet set-up
- Cleaned tables, replacing soiled table linens
- Set tables; replenished supply of clean linens, silverware, glassware, and dishes
- Supplied service bar with food, and served beverages and condiments to patrons
Education
Diploma - Diesel Mechanics
Minot State University
06.1997
Skills
- Shift Supervisor
- Team Member
- Food Service
- Crew Member
- Shift Lead
- Fast Food
- Inventory Control
- Money Handling
- Baking
- Chef
- Cooking
- Ordering
- Scheduling
- Time Management
- Kitchen
- Banquet Experience
- Food Safety
- Food Handling
- Warehouse Supervisor Experience
- Menu Planning
- Driving
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Employee training
- Operations management
- Supply ordering
- Policies and procedures
- Staff supervision
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Strategic thinker
- Order management
- Bank deposit procedures
- Bank and safe deposits
- Performance reviews
- Delegating work
- Employee terminations
- Hourly shift management
- Budget development
- Budget administration
Timeline
Store Manager
StorQuest Self Storage
07.2019 - Current
Assistant General Manager
Smiling Moose Rocky Mtn Deli
06.2017 - 08.2020
Shop Worker / Inventory Clerk / Shipping
Threadmasters Precision Mach
10.2016 - 05.2017
Operator / Inventory Clerk
Berg Salt Water Disposal
07.2013 - 09.2015
Dietary Cook
Souris Valley Care Center
02.2010 - 05.2012
Certified Nursing Assistant
Souris Valley Care Center
02.2010 - 05.2012
Daycare Aide
Kathy's Daycare
10.2002 - 02.2003
Houseman / Banquet Set-Up Supervisor
International Inn
09.2000 - 10.2002
Diploma - Diesel Mechanics
Minot State University
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