Summary
Education
Skills
Timeline
Work History
References
Overview
CustomerServiceRepresentative

Pamela Harmon

Customer Service Representative
Paris,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Eager to secure an entry-level customer service position. Ready to help the team achieve company goals.

Education

Associate of Arts - Healthcare Administration Medical Records

University of Phoenix
08.2009 - 10.2021

Skills

  • Active Listening
  • Attention to Detail
  • Computer Proficiency
  • Customer Service and Support
  • Data Entry
  • Interpersonal Skills
  • Microsoft Office Suite
  • Problem-solving abilities

Timeline

Customer Service Representative

ResultsCx
02.2021 - Current

Case Manager

Horizon House Shelter
10.2020 - 02.2021

Facility Site Supervisor

New Hope Transitional Housing
09.2012 - 09.2020

Associate of Arts - Healthcare Administration Medical Records

University of Phoenix
08.2009 - 10.2021

Personal Care Attendant

Jordan Health Services
08.2002 - 09.2020

Work History

Customer Service Representative

ResultsCx
PARIS, TX
02.2021 - Current
  • Served as a primary point of contact for customer inquiries, handling inbound calls, chats, and emails with efficiency.
  • Utilized probing techniques to assess service requirements and accurately documented information in electronic databases.
  • Provided assistance to clients in resolving insurance claim issues and addressing inquiries.
  • Provided assistance to customers encountering online billing, access, and account issues.
  • Updated member information in the system through data entry tasks.
  • Quoted pre service benefit coverage and cost share info for subscribers and members.
  • Utilized multiple software programs like Microsoft Office, Availity, PA Hub, and RxClaim in my work.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Case Manager

Horizon House Shelter
PARIS, TX
10.2020 - 02.2021
  • Handled incoming calls professionally and directed them to the appropriate personnel.
  • Conducted intake interviews to gather client information, such as biographical data, medical history, presenting problem, and other relevant details.
  • Entered client information and files into databases for further review and tracking.
  • Developed individualized care plans after assessing client's situational needs and consulting with clients and families.
  • Periodically evaluated clients' progress and made adjustments as needed to improve outcomes.
  • Assisted clients by offering guidance on available community resources to fulfill their requirements.
  • Provided support in filing applications for government benefits such as Medicaid, Social Security Disability, and Housing.
  • Followed up with discharged clients through phone calls or home visits to ensure consistent positive progress.
  • Adhered to ethical principles and standards to protect clients' confidential information.

Facility Site Supervisor

New Hope Transitional Housing
PARIS, TX
09.2012 - 09.2020
  • Gathered client information and verified eligibility for services during the intake process.
  • Executed multiple administrative duties such as data entry, file management, and report generation.
  • Supervised facility staff, supplied guidance, instruction and mentoring.
  • Monitored access control systems, including surveillance cameras and alarm systems.
  • Tracked cleaning product inventory for ensuring optimal supply levels.
  • Ensured cleanliness standards were consistently upheld through regular inspections of living quarters.
  • Facilitated the distribution of essential items to shelter residents, such as clothing, food, and hygiene products.
  • Performed safety inspections for all facility areas during shifts.
  • Efficiently provided transport assistance to clients for their appointments and other vital destinations.
  • Maintained and ensured the protection of client privacy in compliance with HIPAA regulations.

Personal Care Attendant

Jordan Health Services
Paris, TX
08.2002 - 09.2020
  • Assisted individuals by providing personalized care services.
  • Assisted disabled persons in improving mobility and independence, maintaining a consistent focus on ensuring their overall safety.
  • Ensured timely and efficient transport for scheduled engagements.
  • Followed doctor's orders for home treatment plans and administered medications.
  • Maintained patient privacy by strictly adhering to HIPAA regulations.
  • Maintained communication with supervisors and healthcare professionals by promptly reporting any changes in a patient's condition or behavior
  • Ensured client contentment by maintaining a safe and tidy environment.

References

MYESHIA CHERRY, OUTREACH COORDINATOR
NETX COMMUNITY COLLEGE
(903) 341-1655
Supervisor reference known for 2 year(s).
myeshiacherry@yahoo.com

MELODY FIGUEROA, EXECUTIVE DIRECTOR
NEW HOPE CENTER OF PARIS
(903) 517-0035
Personal reference known for 2 year(s).

NATALIE STUART, LCSW SOCIAL WORKER
HORIZON HOUSE SHELTER
(903) 272-3518
Personal reference known for 4 year(s)

JENNIFER SYRUS, CRISIS INTAKE SPECIALIST
LAKES REGIONAL MHMR
(903) 491-2102
Personal reference known for 2 year(s). References available upon request.

Overview

22
22
years of professional experience
12
12
years of post-secondary education

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Pamela HarmonCustomer Service Representative