Summary
Overview
Work History
Education
References
Timeline
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Pamela Harris

Westerville,Ohio

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Deli Clerk

Meijer
Lewis Center, Ohio
10.2024 - Current
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Adhered to health and safety standards while preparing food.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Offered samples to promote and upsell specials.
  • Assisted customers with selecting products from the deli case or menu board.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Tailored orders to address customer allergies and gluten concerns.
  • Maintained records such as inventory levels or sales figures.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Scrubbed and polished counters to remove debris and food.
  • Stocked shelves with fresh items daily.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Provided accurate pricing information when requested by customers.
  • Documented and entered special orders for event catering and party trays.
  • Followed recipes and customer requests to prepare meals.
  • Responded to customer questions regarding product availability.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assembled and served meals according to specific guest requirements.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Rotated product on shelves to ensure freshness.
  • Informed customers of deli specials to increase profits.
  • Greeted customers in a friendly and professional manner.
  • Maintained safe food handling practices to prevent germ spread.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Directed patrons to restrooms and other amenities within facility.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Inspected labels on deli products to verify accuracy of pricing.

Deli Associate

Kroger
Worthington, Ohio
06.2015 - 11.2024
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Acquired new skills to support team and further accommodate customer needs.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Adhered to company policies and procedures related to food handling processes.
  • Maintained cleanliness of deli area, including tables and counters.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Prepared sandwiches according to customer specifications.
  • Informed customers of deli specials to increase profits.
  • Scrubbed and polished counters to remove debris and food.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Maintained records of sales transactions using POS system.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Maintained safe food handling practices to prevent germ spread.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Organized storage areas to maximize efficiency while keeping products safe from contamination.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
  • Offered samples to promote and upsell specials.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Checked expiration dates on packaged goods before placing them on display.
  • Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
  • Documented and entered special orders for event catering and party trays.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Followed recipes and customer requests to prepare meals.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
  • Ensured that all food items were stored at appropriate temperatures according to health code standards.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Cashier

Jcpennys
Columbus, Ohio
05.2019 - 09.2024
  • Answered customer questions and provided store information.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Collected payments and provided accurate change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Offered customers carry-out service at completion of transaction.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Welcomed customers, offering assistance to help find store items.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped with purchases and signed customers up for rewards program.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Discounted purchases by scanning and redeeming coupons.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.

Floor Associate

Big Lots
Columbus, Ohio
05.2017 - 05.2019
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Ensured compliance with health and safety regulations.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Evaluated work areas before planning flooring layout for different projects.
  • Assisted customers with locating merchandise in the store.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
  • Stocked shelves with merchandise according to company guidelines.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Restocked shelves as needed throughout the day.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Contributed to team effort by accomplishing related results as needed.
  • Received shipments of new merchandise and distributed items to appropriate locations.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored store traffic and responded promptly to customer inquiries and complaints.
  • Maintained high standards of customer service during all interactions.
  • Organized displays to attract customers and promote sales.
  • Provided assistance to other departments when needed.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Stock Assistant

Macys Department Store
Columbus, Ohio
06.2016 - 05.2019
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Updated product labels to reflect accurate pricing.
  • Stamped price tags on merchandise, referring to official price lists.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Ensured that all safety protocols were followed when handling heavy or hazardous materials.
  • Replenished items to maintain stock availability.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Unloaded and processed incoming stock deliveries, ensuring that all items were accounted for.
  • Adhered strictly to all safety regulations while working with sharp objects or hazardous chemicals.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Provided support to other staff members during peak times of business activity.
  • Prepared weekly stock orders for replenishment purposes based on existing product levels in storerooms or warehouses.
  • Developed plans for restocking shelves as needed based on current store trends and customer demand patterns.
  • Organized shelves in the back room according to product type and size.
  • Participated in special projects such as creating a new filing system for tracking inventory levels.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Monitored expiration dates on perishable items to ensure freshness of products sold.
  • Operated forklift and pallet jack to transport heavy loads.
  • Conducted periodic audits to identify any potential issues or risks related to inventory management.
  • Faced products on shelves and displays to meet company policies.
  • Palletized merchandise for easy movement to sales floor locations.
  • Maintained accurate records of all inventory transactions, including sales, returns, and transfers.
  • Assisted customers with locating specific products and answering questions about merchandise availability.
  • Processed returned goods quickly and accurately according to company policies.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Performed regular cycle counts to ensure accuracy of inventory levels.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Lifted materials of varied weights on regular basis.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Tracked outgoing orders to provide shipping status to customers.
  • Inspected shipments carefully upon arrival at the facility for damage prior to acceptance.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Read orders to verify attributes and quantities of merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Associate of Science - Information And Computer Systems

Horizon School
Plantation, FL
04-2012

Associate of Science - Information And Communication Technology

Everest University
Tampa, FL
04-2010

References

References available upon request.

Timeline

Deli Clerk

Meijer
10.2024 - Current

Cashier

Jcpennys
05.2019 - 09.2024

Floor Associate

Big Lots
05.2017 - 05.2019

Stock Assistant

Macys Department Store
06.2016 - 05.2019

Deli Associate

Kroger
06.2015 - 11.2024

Associate of Science - Information And Computer Systems

Horizon School

Associate of Science - Information And Communication Technology

Everest University

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Pamela Harris