Pamela Harrison
Rock Hill,SC
Summary
Patient and staff-oriented oncology practice manager in a busy outpatient clinic at Levine Cancer Institute. Develops positive relationships with patients, physicians, clinical and non-clinical staff to ensure patient satisfaction and safety with growth. Motivated leader with strong organizational and prioritization skills and exceptional ability to motivate staff.
Overview
14
14
years of professional experience
Work History
Practice Manager
CHS - Levine Cancer Institute, South Tryon
Charlotte, NC
09.2013 - 01.2017
- Directed, supervised and evaluated work activities of 32 employees - medical, nursing, and clerical. Service the clinic daily to ensure the practice is running efficiently.
- Responsible for maintaining daily communication between physicians, medical staff and department heads by attending monthly administrative meetings and coordinating interdepartmental functioning.
- Planned, implemented and administered Carolinas Healthcare System and Levine Cancer Institute policy and procedures and arranged for training when necessary to all team members.
- Established work schedules and assignments for 32 employees including physicians to ensure patient needs and coverage for busy outpatient oncology clinic.
- Processed payroll, Personal Time Off, and Vacation request for off team members including physicians.
- Overall patient billing issues that come into the office.
- Monthly reports.
Staff Assistant
CHS - Carolina Hematology Oncology, South Tryon
Charlotte, NC
01.2004 - 09.2013
- Process payroll (65 employees)
- Accounts payable
- Order supplies
- Arrange/Schedule business travel for staff
- Schedule meetings for managers and director
- Manage office when managers was not available
- Attend marketing events
- Make sure office is safe for patients and staff
- Make sure all staff have what is needed to perform their job duties
- Make sure clinic staff including physician's memberships and licenses are kept up-to-date.
- Assist patients with complaints or any other needs that they may have.
- Assist front desk with checking patients in/out when needed.
- Assist management in daily operations.
Registrar
CHS - Carolina Hematology Oncology, South Tryon
Charlotte, NC
10.2002 - 01.2004
- Inputting patient information / insurance into the system.
- Registering patient.
- Taking payments - end of the day balancing log.
- Inputting daily charges.
- Assisting patients via phone or in person.
- Answering multi-phone lines.
- Run daily reports.
- Charge corrections.
Education
Medical Office Assistance
Lyons Institute
1986
High School Diploma - undefined
Clifford J. Scott High School
1985
Skills
- Customer Service
- Patient Oriented Service
- Computer Literate
- Secretarial Skills
- Human Resources
- Active Learning
- Time Management
- Judgment and Decision Making
- Administration & Management
- Complex Problem Solving
- HIPAA Compliance
- EPIC
Timeline
Practice Manager
CHS - Levine Cancer Institute, South Tryon
09.2013 - 01.2017
Staff Assistant
CHS - Carolina Hematology Oncology, South Tryon
01.2004 - 09.2013
Registrar
CHS - Carolina Hematology Oncology, South Tryon
10.2002 - 01.2004
Medical Office Assistance
Lyons Institute
High School Diploma - undefined
Clifford J. Scott High School
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