Pamela Harrison
Bentonville
Summary
Dynamic professional with extensive experience at First Security Bank, excelling in account management and conflict resolution. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Adept in banking software and transaction processing, consistently delivering results while fostering strong client relationships. Customer-focused Retail Banker known for high productivity and efficient task completion. Specialize in account management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring seamless banking experiences for clients.
Overview
20
20
years of professional experience
Work History
Retail Banker
First Security Bank
Bentonville
12.2023 - 05.2024
- Assisted customers in opening new accounts, processing deposits and withdrawals, and resolving account discrepancies.
- Educated customers on the benefits of online banking services through one-on-one demonstrations.
- Provided expertise on banking products such as loans, mortgages, credit cards and investments.
- Performed daily reconciliation of branch accounts utilizing banking software programs.
- Worked collaboratively with staff members to ensure compliance with banking regulations and policies.
- Attended ongoing training sessions for updates on industry regulations and changes in policy.
- Ensured optimal accuracy of customer information by verifying documents during onboarding process.
- Provided support to colleagues in order to meet team goals efficiently.
- Adhered to strict security protocols when accepting payments or transferring funds between accounts.
- Developed and maintained a high level of customer service, ensuring clients were well informed and satisfied with their experience.
- Utilized problem solving skills to resolve customer inquiries quickly and accurately.
- Maintained up-to-date knowledge about existing banking products and services.
- Answered telephones to assist customers with questions and inquiries.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
- Balanced currency, coin, and checks in cash drawers at ends of shifts.
- Monitored bank vaults to ensure cash balances were correct.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Resolved problems and discrepancies concerning customers' accounts.
- Created connections and developed rapport with customers to provide personalized service.
- Used computers and calculators to calculate daily transactions.
- Prepared and verified cashier's checks.
Co-Owner
Integrity Machining, LLC
01.2016 - 01.2018
Business Development Manager
Summit Recruiting
01.2016 - 01.2018
- Act as the point of contact between the executives and internal/external clients.
- Corporate Liaison for CEO, Control CEO's calendar, Handle all aspects of travel arrangements.
- Coordinate Events, Expense Reports, Entertain Executives during business dinners and social events.
- Manage temporary employees, Call prospective candidates and schedule interviews.
- Undertake the tasks of receiving calls, relaying messages and routing correspondence.
- Handle requests and queries appropriately, Maintain diary, arrange meetings and appointments and provide reminders.
- Arrange all aspects of travel for prospective Doctor employment.
- Take dictation and minutes and accurately enter data.
- Monitor office supplies and research advantageous deals or suppliers.
- Develop and carry out an efficient documentation.
- Interior design for Doctor offices, Scout out commercial property for new office space.
- Coordination of meetings, purchases and deliveries.
- Personal shopper / errands for business and CEO.
- Travel off-site to oversee development of new Doctor offices and lab management.
Business Development
09.2006 - 06.2015
- Established relationships with vendors, suppliers, customers to create win-win scenarios for the company.
- All administrative operations including: Correspondence, coordinated meeting schedules, data entry and organization of documents and files.
- Prepared and modified documents including correspondence, reports, drafts, memos and emails.
- General administrative and clerical support including mailing, scanning, faxing and copying to management.
- Answered calls from customers regarding their inquiries.
- Opened, sorted and distributed incoming correspondence.
- Performed data entry and scan documents.
- Assisted in resolving any administrative problems.
- Bookkeeping: invoicing, coding, accounts payable and receivables.
- Maintained electronic and hard copy filing system.
- Preparation of payroll documentation for payroll service.
Engaged in cold calling activities for lead generation purposes.
09.2004 - 09.2006
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.
- Conducted site visits and sales meetings with clients.
- Participated in networking events to build relationships with potential clients.
- Fostered long-term business relationships with clients through meetings and follow-ups.
- Discovered new markets and located future opportunities for business growth.
- Oversaw the process of identifying customer needs and providing customer solutions.
- Contacted clients and vendors regarding new business opportunities and future partnerships.
- Created and maintained a database of potential customers for targeted marketing campaigns.
Skills
- Account management
- Conflict resolution
- Effective communication
- Problem solving
- Banking software
- Transaction processing
- Customer relationship management
- Cash handling proficiency
- Vault teller operations
Accomplishments
- Founded a 501c3 organization helping people overcome life adversities.
- Business owner for 11 years.
- Author.
- Nationwide Commercials.
- TV Host.
- Podcast Host.
- Public Speaker.
References
References available upon request.
Timeline
Retail Banker
First Security Bank
12.2023 - 05.2024
Co-Owner
Integrity Machining, LLC
01.2016 - 01.2018
Business Development Manager
Summit Recruiting
01.2016 - 01.2018
Business Development
09.2006 - 06.2015
Engaged in cold calling activities for lead generation purposes.
09.2004 - 09.2006