Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pamela Harwell

Charlotte,NC

Summary

Talented Utilization Review Nurse adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.


Compassionate Case Manager experienced in remote and acute care environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

UTILIZATION REVIEW CASE MANAGER

ATRIUM HEALTH
08.2019 - 04.2023
  • Utilized MCG/InterQual/XSOLIS/CERNER/EPIC platforms to determine patient acceptability for Inpatient status
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.

CASE MANAGER

HOSPICE & PALLIATIVE CARE CHARLOTTE REGION
10.2018 - 05.2019
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided bedside care for all patients
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed comprehensive discharge plans .

Operating Room Nurse

PIEDMONT MEDICAL CENTER / TENET
06.2014 - 09.2018
  • Increased patient satisfaction by providing comprehensive explanations of procedures and answering questions regarding their care plan.
  • Performed preoperative assessments on patients and evaluated overall health.
  • Provided high level of individualized care to adult patients across multiple medical specialties.
  • Collaborated with members of patients' healthcare team to deliver appropriate level of care.
  • Streamlined communication between OR nurses and other hospital departments, enhancing coordination of patient care plans.

Education

Bachelor of Science - Nursing

University of Louisiana, Lafayette
Lafayette, LA
05.2018

Diploma of Nursing - Nursing

Mercy School of Nursing
Charlotte, NC
05.2014

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Decision-Making
  • Discharge Planning
  • Direct Patient Care
  • Staff education and training

Certification

  • MCG Certification 2020
  • CCM Certification 2021

Timeline

UTILIZATION REVIEW CASE MANAGER

ATRIUM HEALTH
08.2019 - 04.2023

CASE MANAGER

HOSPICE & PALLIATIVE CARE CHARLOTTE REGION
10.2018 - 05.2019

Operating Room Nurse

PIEDMONT MEDICAL CENTER / TENET
06.2014 - 09.2018

Bachelor of Science - Nursing

University of Louisiana, Lafayette

Diploma of Nursing - Nursing

Mercy School of Nursing

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Pamela Harwell