Pamela Wolf
Aitkin,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced in various forms of financial management.
Organizational skills to improve productivity, performance and profit.
Proficient in customer service and relations.
Overview
21
21
years of professional experience
Work History
Interim Director
Burnett County Historical Society
07.2023 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated contracts with suppliers, securing favorable terms that led to cost reductions and improved quality of goods/services received.
- Collaborated with stakeholders to identify opportunities for growth and improvement, leading to more effective business practices.
Line Cook
MSA Flagship/VFW
04.2022 - 06.2023
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Developed innovative, creative menu items and recipes.
Gift Shop Manager/Administrative Assistant
Burnett County Historical Society
06.2020 - 04.2022
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Actively worked towards recruiting voluneers.
- Analyzed sales data to identify trends and optimize product assortment for maximum profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Grand Casino Mille Lacs
01.2003 - 03.2014
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
No Degree - Business Management
Hibbing Community College
Hibbing, MNEmergency Medical Technician, (EMT) - Emergency Care Attendance
EMT Training
St. Louis County, Duluth, MN10.2015
Medical Records Clerk - Medical Records
Hibbing Community College
Hibbing, MN02.1988
High School Diploma -
Lincoln
Floodwood, MN05.1977
Skills
- Employee Motivation
- Sales Promotion
- Business marketing
- Staff hiring and dismissing
- Administrative Management
- Organizational Development
- Employee Development
- Employee Relations
- Customer Service
- Delegating Work
- Scheduling
- Performance Improvements
- Sales Tracking
- Decision-Making
- Supplier Monitoring
- Effective leader
- Inventory Management
- Purchasing and planning
- Training Management
- Customer Relations
- Performance Evaluation and Monitoring
- Employee reviews
- Staff Scheduling
- Team Leadership
- Inventory Tracking and Management
- Policy Development and Enforcement
Timeline
Interim Director
Burnett County Historical Society
07.2023 - Current
Line Cook
MSA Flagship/VFW
04.2022 - 06.2023
Gift Shop Manager/Administrative Assistant
Burnett County Historical Society
06.2020 - 04.2022
Assistant Manager
Grand Casino Mille Lacs
01.2003 - 03.2014
No Degree - Business Management
Hibbing Community College
Emergency Medical Technician, (EMT) - Emergency Care Attendance
EMT Training
Medical Records Clerk - Medical Records
Hibbing Community College
High School Diploma -
Lincoln
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