Summary
Overview
Work History
Education
Skills
Websites
Locations
References
Timeline
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PAMELA HAYES

PAMELA HAYES

Croswell,MI

Summary

Business professional with extensive experience in communications, sales and administrative processes. Adept at organizational office procedures. Experience with remote and on-site environments.

Overview

16
16
years of professional experience

Work History

Freelance Writer & Staff Columnist

Thumb Print News
05.2012 - Current
  • Authored engaging content for 'Cottage Living' column for a six-county readership publication, showcasing my ability to connect with diverse audiences through informative and compelling writing.
  • Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences.
  • Developed engaging articles for online publications, resulting in increased readership and social media shares.

Administrative Office & HR Manager

Beacon Cove Marina
06.2020 - 03.2024
    • Administer payroll operations, draft employment agreements, facilitate staff recruitment and training ventures
    • Managed accounts payable and accounts receivable, ensuring accurate billing and timely payments while maintaining detailed records of outstanding balances
    • Successfully managed and maintained consistently sold-out boat wells at Beacon Cove for two consecutive years, while maintaining customer satisfaction
    • Enhanced organizational efficiency by implementing measures to prevent loss while streamlining office operations for improved overall functionality
    • Initiated and led the transformation from paper to digital contracts modernizing office practices and productivity
    • Created compelling monthly member newsletters.
    • Enhanced employee retention by implementing effective onboarding and training programs.
    • Streamlined HR processes for increased efficiency with the use of HRIS systems.

Business Development Lead Manager

LincoIn of Troy
02.2014 - 06.2020
  • Collaborated with the General Sales Manager and Sales Consultants, actively contributing to the acquisition of new leads by fostering relationships and engaging prospective clients in the automotive retail industry
  • Completed presentations and training of online educational modules from Ford Motor Company and affiliates
  • Led the online sales department, curating 67% surge in monthly sales within a span of six months, both remotely and on-site
  • Garnered recognition from Lincoln and Ford Motor Company for establishing efficient online lead response time, securing commendable score of 85-100% for efforts
  • Tactfully managed over 80 daily online sales leads and customer calls, yielding high satisfaction rate of 97% from lease renewal and purchase clients and department managers.

Assistant Director

Warren Senior Housing
08.2008 - 01.2014
  • Digitized and streamlined documentation processes, including board agendas and minutes creation, and a proactive approach to updating and maintaining records for the public file for the Warren Housing Commission
  • Aided citizens in navigating rental resources by facilitating lease agreements and achieved full capacity in housing units through outreach and assistance demonstrating dedication and expertise
  • Managed rental payment processing, ensuring timely and accurate transactions while maintaining office operations for this municipality.

Education

Applied Science Course in TV Media -

Sarasota Technical Institute
Sarasota

Communications & Business - Communications

Macomb Community College
Warren, MI

MCC- Community College- Online

Skills

  • Leadership & Management Skills
  • Adaptability- Remote or Onsite (1099 or W-2)
  • Skype, Zoom! and Virtual Engagement
  • Communications~ TV & Radio Media
  • Public Servant- Municipalities~ School Board Member
  • Office Administration~ Accounts Payable
  • New Business Development
  • Inside Sales
  • QuickBooks (Accounting Software)
  • Automatic Data Processing Software (ADP)
  • Employee Relations HR (small business)
  • Owner of Daisey Administrative Services, LLC
  • Content Creator~ Constant Contact Software
  • Familiar with AI Digital Communications Tools
  • Adapts quickly to new Technology independantly

Locations

  • Croswell, MI (Thumb Area)
  • USA

References

Available Upon Request.

Timeline

Administrative Office & HR Manager

Beacon Cove Marina
06.2020 - 03.2024

Business Development Lead Manager

LincoIn of Troy
02.2014 - 06.2020

Freelance Writer & Staff Columnist

Thumb Print News
05.2012 - Current

Assistant Director

Warren Senior Housing
08.2008 - 01.2014

Applied Science Course in TV Media -

Sarasota Technical Institute

Communications & Business - Communications

Macomb Community College

MCC- Community College- Online

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