Pamela Hayes
Columbia,SC
Summary
Detail-oriented administrative professional with strong data entry, scheduling, and document preparation skills. Proven ability to enhance operational efficiency and improve record-keeping accuracy.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
27
27
years of professional experience
Work History
Office Administrative Assistant
AT&T
Columbia, SC
10.2003 - Current
- Coordinated meetings and events, ensuring all logistical details were handled seamlessly.
- Maintained accurate filing systems, improving document retrieval times.
- Assisted in the preparation of reports and presentations for management review.
- Expedited document processing with accurate data entry and timely filing.
- Assist field representatives with site-related tasks and ensure consistent project documentation
- Assist Techs with site-related tasks and ensure consistent project documentation.
Patient Service Representative
Lexington Medical Center
Lexington, SC
12.2017 - 01.2020
- Facilitated patient registration and appointment scheduling to enhance service efficiency.
- Managed incoming calls, addressing inquiries and resolving issues promptly.
- Coordinated insurance verification and pre-authorization processes for patient care.
- Maintained accurate patient records and documentation in electronic health systems.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Property Manager
InTown Suites
Columbia, SC
01.1999 - 10.2003
- Oversaw daily operations, ensuring optimal guest satisfaction and efficient property management.
- Implemented cost-control measures to enhance financial performance and profitability.
- Developed and maintained strong relationships with vendors for service reliability and quality assurance.
- Managed tenant relations, addressing concerns promptly to foster community engagement and retention.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated marketing efforts to promote property visibility and attract potential tenants successfully.
- Analyzed market trends to adjust pricing strategies, maximizing occupancy rates effectively.
Education
No Degree -
Midlands Technical College
West Columbia, SC01-2005
High School Diploma -
Lake View High School
Lake View, SC06-1988
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Document preparation
- File organization
- Document scanning
- Billing and invoicing
- Scheduling and calendar management
- Database entry
- Inventory management
Timeline
Patient Service Representative
Lexington Medical Center
12.2017 - 01.2020
Office Administrative Assistant
AT&T
10.2003 - Current
Property Manager
InTown Suites
01.1999 - 10.2003
No Degree -
Midlands Technical College
High School Diploma -
Lake View High School