Summary
Overview
Work History
Education
Skills
Community
Timeline
Generic

Pamela Heaps

Birmingham,AL

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

30
30
years of professional experience

Work History

Delivery Station Operations Manager

Amazon Logistics
06.2020 - Current
  • Responsible for engaging teams of 125+ during their shifts to maintain the highest levels of safety, quality, attendance, and performance through providing team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving
  • •Play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location
  • Builds and executes productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Collaborates with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Leads large-scope projects with site and regional impact through the Amazon Diversity, Equity and Inclusion. Specifically the Women@Amazon and Amazon Mental Heath and Wellness affinity groups.

General Manager

Lowe’s Home Improvement
01.2009 - 05.2019
  • Responsible for managing overall store operations (expenses, merchandising standards, compliance, safety, security and workforce) in order to drive positive customer experiences, sales and margin performance
  • Maintain a long term strategic view of store talent including recruiting needs, team dynamics, developmental needs, and succession planning
  • Engage, inspire, and influence my team by listening intently and giving feedback in the moment as well as recognition
  • Observe behaviors, actively seek feedback from customers, utilize tools that monitor customer feedback and service levels, and recognize associates who demonstrate desired customer service levels
  • Prepare team to accept and thrive in a changing company environment, embrace change, and actively support team through change

Store Team Leader (General Manager)

Target Corporation
01.1995 - 01.2009
  • Lead and directed all activities required to achieve all store goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention and merchandising presentation while driving both associate and client engagement

Education

BA - Business Management

University of South Florida
Tampa, Florida

Skills

  • Operational Efficiency
  • Vendor Relationship Management
  • Talent Recruitment
  • Quality service
  • Warehouse Management
  • Performance Analysis
  • Effective Communication
  • Work Planning

Community

  • Initiated a women's leadership group with Lowe's Home Improvement in St Louis, Mo that helped develop future women leaders within the organization. This group also participated in local projects within their own communities to network and attract talent to the Lowe's organization.
  • Worked with SunnyHill Organization in St. Louis at both Lowe's and Amazon to support their camp facilities for the developmentally challenged adults and children they serviced.
  • Participated in monthly church community outreach events through Faith Church in St. Louis, Mo.

Timeline

Delivery Station Operations Manager

Amazon Logistics
06.2020 - Current

General Manager

Lowe’s Home Improvement
01.2009 - 05.2019

Store Team Leader (General Manager)

Target Corporation
01.1995 - 01.2009

BA - Business Management

University of South Florida

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Pamela Heaps